The study examined minority persons’ views and experiences with Child Protective Services (CPS) in the community. This study used a qualitative design with face‑to‑face interviews with 12 participants in the community. This study used the “Post‑Positivist” data analysis, which is qualitative in evaluation and explained each participant’s subjective reality.
The study found that most participants were satisfied with the results and were dissatisfied with the process in and of itself. Overall the study found that most participants felt that there was some sort of a disconnect with social workers in reference to cultural competency. Miscommunication between the social workers at agencies and parents could have played a significant role in why participants had these experiences. However, most participants felt that the agency helped with services that ultimately left the participants feeling a sense of awareness about the purpose of the agency. The study suggests that implementing a program that would allow the community to be informed of all the programs that Child Protective Services can provide be critical in aiding and empowering the members of the community and in helping reduce CPS caseloads significantly.
","abstract_html":"<p>The study examined minority persons’ views and experiences with Child Protective Services (CPS) in the community. This study used a qualitative design with face‑to‑face interviews with 12 participants in the community. This study used the “Post‑Positivist” data analysis, which is qualitative in evaluation and explained each participant’s subjective reality.</p> <p>The study found that most participants were satisfied with the results and were dissatisfied with the process in and of itself. Overall the study found that most participants felt that there was some sort of a disconnect with social workers in reference to cultural competency. Miscommunication between the social workers at agencies and parents could have played a significant role in why participants had these experiences. However, most participants felt that the agency helped with services that ultimately left the participants feeling a sense of awareness about the purpose of the agency. The study suggests that implementing a program that would allow the community to be informed of all the programs that Child Protective Services can provide be critical in aiding and empowering the members of the community and in helping reduce CPS caseloads significantly.</p>","abstract_has_math":false,"creators":["Hicks, Vernae Elaine"],"institution":null,"degree_name":"Master of Social Work","degree_level":"Project","degree_discipline":"School of Social Work","degree_department":null,"school":null,"contributors":["Janet Chang"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2016,"date_issued":"2016-06-01T07:00:00Z","date_published":"2016-06-01T07:00:00Z","updated_at":"2026-07-24T01:53:00Z","subjects":["Empowerment","Cultural Competency","Awareness","Hope","Social Work","Dignity","Applied Behavior Analysis","Cognition and Perception","Community-Based Learning","Community-Based Research","Educational Sociology","Family, Life Course, and Society","Inequality and Stratification","Multicultural Psychology","Other Social and Behavioral Sciences","Place and Environment","Politics and Social Change","Psychology","Race and Ethnicity","Social and Behavioral Sciences","Social Influence and Political Communication","Social Psychology","Social Psychology and Interaction","Sociology","Sociology of Culture"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://scholarworks.lib.csusb.edu/etd/347","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Janet Chang"]},{"key":"dc:creator","label":"Author","values":["Hicks, Vernae Elaine"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2016-06-02T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["School of Social Work"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Project"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Social Work"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Empowerment","Cultural Competency","Awareness","Hope","Social Work","Dignity","Applied Behavior Analysis","Cognition and Perception","Community-Based Learning","Community-Based Research","Educational Sociology","Family, Life Course, and Society","Inequality and Stratification","Multicultural Psychology","Other Social and Behavioral Sciences","Place and Environment","Politics and Social Change","Psychology","Race and Ethnicity","Social and Behavioral Sciences","Social Influence and Political Communication","Social Psychology","Social Psychology and Interaction","Sociology","Sociology of Culture"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://scholarworks.lib.csusb.edu/etd/347"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The study examined minority persons’ views and experiences with Child Protective Services (CPS) in the community. This study used a qualitative design with face‑to‑face interviews with 12 participants in the community. This study used the “Post‑Positivist” data analysis, which is qualitative in evaluation and explained each participant’s subjective reality.
The study found that most participants were satisfied with the results and were dissatisfied with the process in and of itself. Overall the study found that most participants felt that there was some sort of a disconnect with social workers in reference to cultural competency. Miscommunication between the social workers at agencies and parents could have played a significant role in why participants had these experiences. However, most participants felt that the agency helped with services that ultimately left the participants feeling a sense of awareness about the purpose of the agency. The study suggests that implementing a program that would allow the community to be informed of all the programs that Child Protective Services can provide be critical in aiding and empowering the members of the community and in helping reduce CPS caseloads significantly.
"]},{"key":"dc:title","label":"Title","values":["MINORITIES' PERCEPTIONS OF CHILD PROTECTIVE SERVICES"]}]}],"canonical_facts":{"dc:contributor":["Janet Chang"],"dc:creator":["Hicks, Vernae Elaine"],"dc:date.available":["2016-06-02T07:00:00Z"],"dc:description.abstract":["The study examined minority persons’ views and experiences with Child Protective Services (CPS) in the community. This study used a qualitative design with face‑to‑face interviews with 12 participants in the community. This study used the “Post‑Positivist” data analysis, which is qualitative in evaluation and explained each participant’s subjective reality.
The study found that most participants were satisfied with the results and were dissatisfied with the process in and of itself. Overall the study found that most participants felt that there was some sort of a disconnect with social workers in reference to cultural competency. Miscommunication between the social workers at agencies and parents could have played a significant role in why participants had these experiences. However, most participants felt that the agency helped with services that ultimately left the participants feeling a sense of awareness about the purpose of the agency. The study suggests that implementing a program that would allow the community to be informed of all the programs that Child Protective Services can provide be critical in aiding and empowering the members of the community and in helping reduce CPS caseloads significantly.
"],"dc:identifier":["https://scholarworks.lib.csusb.edu/etd/347"],"dc:subject":["Empowerment","Cultural Competency","Awareness","Hope","Social Work","Dignity","Applied Behavior Analysis","Cognition and Perception","Community-Based Learning","Community-Based Research","Educational Sociology","Family, Life Course, and Society","Inequality and Stratification","Multicultural Psychology","Other Social and Behavioral Sciences","Place and Environment","Politics and Social Change","Psychology","Race and Ethnicity","Social and Behavioral Sciences","Social Influence and Political Communication","Social Psychology","Social Psychology and Interaction","Sociology","Sociology of Culture"],"dc:title":["MINORITIES' PERCEPTIONS OF CHILD PROTECTIVE SERVICES"],"thesis:degree_discipline":["School of Social Work"],"thesis:degree_level":["Project"],"thesis:degree_name":["Master of Social Work"]},"updated_at":"2026-07-24T01:53:00Z"}