Communicating in Times of Crisis: How College and Universities Alert their Campuses of Emergencies

How colleges and universities communicate during times of crisis has come into sharp focus in recent years, with crisis events dominating headlines with what seems like increasing frequency and greater consequence. Concerns about communication methods are being examined to determine which has most widespread impact. Most higher education officials feel that a school’s emergency communication plan must be robust and reliable while simultaneously addressing the capacity and redundancy issues of effective mass notification. In addition, the added expectations of parents and misunderstandings of the Family Education Rights and Privacy Act (FERPA) have more campus leaders concerned about preparing for unknown threats and determining how to best inform their campuses. This study will examine the approaches for emergency communication colleges and universities are using today and explore the proactive approaches and emerging technologies they are using going forward.

Grantor dc:publisher

Creighton University

Year dc:date.issued

2009

Author dc:creator

• Schill, Matthew T.

Advisor dc:contributor.advisor

• White, Richard J.

Language dc:language.iso

en_US

Handle dc:identifier.uri

http://hdl.handle.net/10504/222

OAI identifier oai:identifier

oai:cdr.creighton.edu:10504/222