Understanding the Efficacy of Supervisor to Subordinate Feedback of Military Personnel - A Qualitative Study

The purpose of this phenomenological study was to understand the lived experiences of individuals in a small sized military unit in regards to feedback. Specifically, the current perception of feedback from supervisors to employees was examined with focus on the areas of timeliness and effectiveness. The aim was to assess the effectiveness of the current supervisory feedback situation to determine whether or not feedback standards and expectations were being met. Where gaps in the existing feedback process were found, recommendations were given on how to improve. Using a phenomenological approach, the study consisted of interviewing unit members to determine the existence and potential effectiveness of feedback. The research study findings suggested that although there were some positive aspects of feedback within the unit, there were some gaps in areas as perceived by the study participants. Additionally, the results of this study have provided six major themes that supervisors may consider as important to subordinates. Supervisors should consider these themes in the future while formulating and providing feedback: strength/weakness identification, leadership development, frequency & timing, content, authenticity, and feedback method. As part of a plan for improving feedback, a six-prong approach was recommended. This included conducting workshops, having quarterly training, developing a roadmap, creating a tracking system, holding team building events, and allowing for and encouraging self-reflection. This study has provided awareness of both the positive and negative areas within the feedback situation as well as given insight for future supervisors within this organization as to how feedback should be conducted.

Grantor dc:publisher

Creighton University

Year dc:date.issued

2019

Author dc:creator

• Romero, Ray

Advisor dc:contributor.advisor

• Hawkins, Peggy L.

Statement dc:rights

• Copyright is retained by the Author. A non-exclusive distribution right is granted to Creighton University and to ProQuest following the publishing model selected above.

Language dc:language.iso

en_US

Handle dc:identifier.uri

http://hdl.handle.net/10504/125096

OAI identifier oai:identifier

oai:cdr.creighton.edu:10504/125096