Registered Nurses Perspectives Regarding Interventions for Workplace Incivility

This Dissertation in Practice research study was designed to gain understanding of the frequency and degree of workplace incivility on Registered Nurses in the acute care setting. The aim of the study was to understand the meaning and effect of workplace incivility experienced or witnessed by Registered Nurses as well as what their perceptions of positive interventions to stop or prevent such behavior might be. Personal, in-depth interviews were conducted with ten Registered Nurses. The study revealed that workplace incivility behavior is commonplace and causes destructive professional and personal outcomes. Additionally, the study uncovered the ideas of those interviewed that could result in prevention of or barriers to such behaviors. A common consensus is the need to create some type of educational resource to support those who encounter this behavior. An educational intervention model is being developed that will support individuals as well as groups/organizations in managing workplace incivility.|Keywords: Incivility, workplace, effect of uncivil behavior

Grantor dc:publisher

Creighton University

Year dc:date.issued

2017

Author dc:creator

• McPherson, Penne

Advisor dc:contributor.advisor

• Linenberger, Stephen

Statement dc:rights

• Copyright is retained by the Author. A non-exclusive distribution right is granted to Creighton University and to ProQuest following the publishing model selected above.

Language dc:language.iso

en_US

Handle dc:identifier.uri

http://hdl.handle.net/10504/115452

OAI identifier oai:identifier

oai:cdr.creighton.edu:10504/115452