Investigating the impact of Organisational Minfulness on ICT utilisation for coordinated real-time decision making in emergency management
type: CreativeWork
description: In the emergency management (EM) domain, coordination and decision making challenges for emergency response involving multiple organisations are often associated with ICT utilization. A major problem observed during a twelve-year career in the EM industry related to how people used and blamed technology for decision making during crisis and unexpected events. Recognised and established as a gap in literature and practice was the absence of research to evaluate the effectiveness of ICT to support critical operational decision making and team performance within the domain. This problem influenced the research motivation and objective of this PhD dissertation to develop a tool to support practitioners to evaluate the people, processes, and technology involved in EM operations. The thesis extends Organisational Mindfulness (OM) theory in naturalistic decision making environments by contributing to knowledge about IS utilization within highly adaptable organizational structures. The design, construction, and evaluation of the IS artefact to assess system and team performance in complex real-world settings focused on how forms and patterns of coordinated decision making were supported by ICT. The application of OM resulted in a unique design theory approach and practitioner oriented tool to evaluate organizational performance. The thesis contributes to an understanding of group cognition in uncertainty where problem formulation and solution orientation are shaped by rapid interpretation of information through technological mediums. Observed in this naturalistic setting is a uniquely dynamic and adaptable form of making decisions enabled by ICT which was defined as coordinated real-time decision making (CROM). By making operations research more relevant to the needs of the EM community, the study addresses a critical gap to understanding recognition-primed decisions which enable organizational interoperability thus contributing to both theory and practice in the IS and EM …
abstract: In the emergency management (EM) domain, coordination and decision making challenges for emergency response involving multiple organisations are often associated with ICT utilization. A major problem observed during a twelve-year career in the EM industry related to how people used and blamed technology for decision making during crisis and unexpected events. Recognised and established as a gap in literature and practice was the absence of research to evaluate the effectiveness of ICT to support critical operational decision making and team performance within the domain. This problem influenced the research motivation and objective of this PhD dissertation to develop a tool to support practitioners to evaluate the people, processes, and technology involved in EM operations. The thesis extends Organisational Mindfulness (OM) theory in naturalistic decision making environments by contributing to knowledge about IS utilization within highly adaptable organizational structures. The design, construction, and evaluation of the IS artefact to assess system and team performance in complex real-world settings focused on how forms and patterns of coordinated decision making were supported by ICT. The application of OM resulted in a unique design theory approach and practitioner oriented tool to evaluate organizational performance. The thesis contributes to an understanding of group cognition in uncertainty where problem formulation and solution orientation are shaped by rapid interpretation of information through technological mediums. Observed in this naturalistic setting is a uniquely dynamic and adaptable form of making decisions enabled by ICT which was defined as coordinated real-time decision making (CROM). By making operations research more relevant to the needs of the EM community, the study addresses a critical gap to understanding recognition-primed decisions which enable organizational interoperability thus contributing to both theory and practice in the IS and EM …
author: Amaye, Alexis
language: en
keywords: EM, Emergency management, Organisational Mindfulness, OM
license: https://creativecommons.org/licenses/by-nc-nd/4.0/
date published: 2019
date modified: 2026-07-24T01:48:54Z
provider: University College Cork
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University College Cork

PropertyValue
property ID: Handle
value: https://hdl.handle.net/10468/18260