Management of internet-based service quality

An increasingly diverse set of services, content distribution network (CDN), Internet games, streaming videos, online-banking, IPTV, VPN, cloud computing and VoIP, are built on top of Internet. For most of these Internet-based services, best effort delivery is no longer an acceptable mode of operation as ultra-high reliability and performance is demanded to meet the stringent service-level requirements. In this dissertation, we focus on the research problem: how to manage the Internet- based service quality in a efficient and proactive manner from a service provider's point of view. Managing Internet-based service quality is extremely challenging due to its massive scale, complicated topology, high protocol complexity, ever-changing software or hardware environment and multiple administrative domains. We propose to look into this problem from two views (user view and network view) and design a novel infrastructure that consists of three systems (Argus, G-RCA and TowerScan) to enable managing Internet-based service quality from both views. We deployed our infrastructure in a tier-1 ISP that provides various Internet-based service and it has proven to be a highly effective way to manage the quality of Internet-based services.

Name thesis:degree_name

Doctor of Philosophy (Ph.D.)

Level thesis:degree_level

Doctoral

Discipline thesis:degree_discipline

Computer Science

Grantor dc:publisher

Colorado State University. Libraries

Year dc:date.issued

2012

Authors dc:creator

• Yan, He, author
• Massey, Daniel, advisor
• Papadopoulos, Christos, committee member
• Pallickara, Shrideep, committee member
• Turk, Dan, committee member
• Ge, Zihui, committee member
• Yates, Jennifer, committee member

Statement dc:rights

• Copyright and other restrictions may apply. User is responsible for compliance with all applicable laws. For information about copyright law, please see https://libguides.colostate.edu/copyright.

Language dc:language.iso

eng, English

Identifier URI

https://doi.org/10.25675/3.018286

Identifier

ETDF2012400285COMS

OAI identifier oai:identifier

oai:mountainscholar.org:10217/67660