Although urban-development projects benefit public livability, municipalities face a challenge to motivate the public to engage with and evaluate these projects. In particular, municipal governments are beginning to engage citizens in public art programs because they are an important part of urban revitalization projects. The positive outcome of using citizen smartphone applications (citizen apps) encourages municipalities to adopt this technology to improve citizen engagement to improve urban livability. These apps support creating a partnership between the local government and citizens to improve urban development, monitor public services, and report local government shortcomings. The emergence of citizen apps and civic technology has attracted researchers to discuss these phenomena within an urban development context. However, these studies typically focus on reporting public services problems, information dissemination, and urban-design activity during projects’ early stages rather than evaluating the produced public services. Some municipalities are using social technologies to facilitate effective civic engagement and to gather public opinion, but these technologies typically focus on activity rather than assessment. A social technology (the most famous example being Facebook) is an Internet-based app that promotes dialog among users. Social technologies, instantiated in mobile apps, can challenge citizens to engage with civic problems, but they can also be used to gather data about the nature of these problems or options for solutions. Using the case of evaluating the benefits of public art, this study developed and evaluated an intervention based on persuasive technology, which was designed to motivate citizens to provide useful data about their assessments of public art displays.
","abstract_html":"<p>Although urban-development projects benefit public livability, municipalities face a challenge to motivate the public to engage with and evaluate these projects. In particular, municipal governments are beginning to engage citizens in public art programs because they are an important part of urban revitalization projects. The positive outcome of using citizen smartphone applications (citizen apps) encourages municipalities to adopt this technology to improve citizen engagement to improve urban livability. These apps support creating a partnership between the local government and citizens to improve urban development, monitor public services, and report local government shortcomings. The emergence of citizen apps and civic technology has attracted researchers to discuss these phenomena within an urban development context. However, these studies typically focus on reporting public services problems, information dissemination, and urban-design activity during projects’ early stages rather than evaluating the produced public services. Some municipalities are using social technologies to facilitate effective civic engagement and to gather public opinion, but these technologies typically focus on activity rather than assessment. A social technology (the most famous example being Facebook) is an Internet-based app that promotes dialog among users. Social technologies, instantiated in mobile apps, can challenge citizens to engage with civic problems, but they can also be used to gather data about the nature of these problems or options for solutions. Using the case of evaluating the benefits of public art, this study developed and evaluated an intervention based on persuasive technology, which was designed to motivate citizens to provide useful data about their assessments of public art displays.</p>","abstract_has_math":false,"creators":["Mujallid, Osama A"],"institution":null,"degree_name":"Information Systems and Technology, PhD","degree_level":"Restricted to Claremont Colleges Dissertation","degree_discipline":"Center for Information Systems and Technology","degree_department":null,"school":null,"contributors":["Brian Hilton","Chinazunwa Uwaoma","Jonathan Neil"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2020,"date_issued":"2020-01-01T08:00:00Z","date_published":"2020-01-01T08:00:00Z","updated_at":"2026-07-24T01:40:22Z","subjects":["Artificial Intelligence","E-Government","E-Government Applications","Innovative in Government","Persuasive Technology","Smart Civic Engagement"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://scholarship.claremont.edu/cgu_etd/619","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Brian Hilton","Chinazunwa Uwaoma","Jonathan Neil"]},{"key":"dc:creator","label":"Author","values":["Mujallid, Osama A"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2023-01-01T08:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Center for Information Systems and Technology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Restricted to Claremont Colleges Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Information Systems and Technology, PhD"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Artificial Intelligence","E-Government","E-Government Applications","Innovative in Government","Persuasive Technology","Smart Civic Engagement"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://scholarship.claremont.edu/cgu_etd/619"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Although urban-development projects benefit public livability, municipalities face a challenge to motivate the public to engage with and evaluate these projects. In particular, municipal governments are beginning to engage citizens in public art programs because they are an important part of urban revitalization projects. The positive outcome of using citizen smartphone applications (citizen apps) encourages municipalities to adopt this technology to improve citizen engagement to improve urban livability. These apps support creating a partnership between the local government and citizens to improve urban development, monitor public services, and report local government shortcomings. The emergence of citizen apps and civic technology has attracted researchers to discuss these phenomena within an urban development context. However, these studies typically focus on reporting public services problems, information dissemination, and urban-design activity during projects’ early stages rather than evaluating the produced public services. Some municipalities are using social technologies to facilitate effective civic engagement and to gather public opinion, but these technologies typically focus on activity rather than assessment. A social technology (the most famous example being Facebook) is an Internet-based app that promotes dialog among users. Social technologies, instantiated in mobile apps, can challenge citizens to engage with civic problems, but they can also be used to gather data about the nature of these problems or options for solutions. Using the case of evaluating the benefits of public art, this study developed and evaluated an intervention based on persuasive technology, which was designed to motivate citizens to provide useful data about their assessments of public art displays.
"]},{"key":"dc:title","label":"Title","values":["Toward a Smart Civic Engagement: The Role of Artificial Intelligence in E-Government Applications"]}]}],"canonical_facts":{"dc:contributor":["Brian Hilton","Chinazunwa Uwaoma","Jonathan Neil"],"dc:creator":["Mujallid, Osama A"],"dc:date.available":["2023-01-01T08:00:00Z"],"dc:description.abstract":["Although urban-development projects benefit public livability, municipalities face a challenge to motivate the public to engage with and evaluate these projects. In particular, municipal governments are beginning to engage citizens in public art programs because they are an important part of urban revitalization projects. The positive outcome of using citizen smartphone applications (citizen apps) encourages municipalities to adopt this technology to improve citizen engagement to improve urban livability. These apps support creating a partnership between the local government and citizens to improve urban development, monitor public services, and report local government shortcomings. The emergence of citizen apps and civic technology has attracted researchers to discuss these phenomena within an urban development context. However, these studies typically focus on reporting public services problems, information dissemination, and urban-design activity during projects’ early stages rather than evaluating the produced public services. Some municipalities are using social technologies to facilitate effective civic engagement and to gather public opinion, but these technologies typically focus on activity rather than assessment. A social technology (the most famous example being Facebook) is an Internet-based app that promotes dialog among users. Social technologies, instantiated in mobile apps, can challenge citizens to engage with civic problems, but they can also be used to gather data about the nature of these problems or options for solutions. Using the case of evaluating the benefits of public art, this study developed and evaluated an intervention based on persuasive technology, which was designed to motivate citizens to provide useful data about their assessments of public art displays.
"],"dc:identifier":["https://scholarship.claremont.edu/cgu_etd/619"],"dc:subject":["Artificial Intelligence","E-Government","E-Government Applications","Innovative in Government","Persuasive Technology","Smart Civic Engagement"],"dc:title":["Toward a Smart Civic Engagement: The Role of Artificial Intelligence in E-Government Applications"],"thesis:degree_discipline":["Center for Information Systems and Technology"],"thesis:degree_level":["Restricted to Claremont Colleges Dissertation"],"thesis:degree_name":["Information Systems and Technology, PhD"]},"updated_at":"2026-07-24T01:40:22Z"}