{"id":{"repo_id":"carleton","oai_identifier":"oai:carleton.scholaris.ca:20.500.14718/43566"},"canonical_url":"https://search.dev.ndltd.org/etd/carleton/oai:carleton.scholaris.ca:20.500.14718/43566","repository":{"repo_id":"carleton","name":"Carleton University","base_url":"https://carleton.scholaris.ca/server/oai/request"},"display":{"title":"Investigating Socially Supported Technical Assistance for Older Adults","abstract":"The growing older adult population and increased technology use benefit healthy aging, but older adults often face barriers to managing it effectively. Limited access to helpful resources usually leads them to seek support from individuals within their social circles, which we term ``technology caregivers''. Our research aimed to understand the nature of technical caregiving for older adults, focusing on password management. We interviewed 21 older adults and 16 caregivers to explore their experiences. We found that this caregiving role is usually created unofficially and is impacted by relationship dynamics. Caregivers often provided technical support for multiple tasks, requiring access to older adults' passwords and raising privacy concerns. Without password sharing, caregivers struggle to provide support, while older adults face barriers in obtaining help, creating tension between the two groups. Our findings emphasize the complex interplay between these two groups and the need to address the associated challenges.","abstract_html":"The growing older adult population and increased technology use benefit healthy aging, but older adults often face barriers to managing it effectively. Limited access to helpful resources usually leads them to seek support from individuals within their social circles, which we term ``technology caregivers''. Our research aimed to understand the nature of technical caregiving for older adults, focusing on password management. We interviewed 21 older adults and 16 caregivers to explore their experiences. We found that this caregiving role is usually created unofficially and is impacted by relationship dynamics. Caregivers often provided technical support for multiple tasks, requiring access to older adults' passwords and raising privacy concerns. Without password sharing, caregivers struggle to provide support, while older adults face barriers in obtaining help, creating tension between the two groups. Our findings emphasize the complex interplay between these two groups and the need to address the associated challenges.","abstract_has_math":false,"creators":["Swami, Ruchi Lalitchandra"],"institution":"Carleton University","degree_name":"Master of Human-Computer Interaction (M.H.C.I.)","degree_level":"Master's","degree_discipline":"Human-Computer Interaction","degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2025,"date_issued":"2025","date_published":"2025","updated_at":"2026-07-24T01:34:25Z","subjects":[],"languages":["en"],"rights":["Copyright © 2024 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, distribution to students, research and scholarship. Theses may only be shared by linking to the Carleton University Institutional Repository and no part may be copied without proper attribution to the author; no part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner."],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier.doi","label":"DOI","values":["10.22215/etd/2024-16423"],"render_values":[{"text":"10.22215/etd/2024-16423","href":"https://doi.org/10.22215/etd/2024-16423","code":true}]}]},"links":{"outbound_url":"https://hdl.handle.net/20.500.14718/43566","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Swami, Ruchi Lalitchandra"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2025-05-23T20:03:53Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2025-05-23T20:03:53Z"]},{"key":"dc:date.issued","label":"Date","values":["2025"]},{"key":"dc:publisher","label":"Institution","values":["Carleton University"]},{"key":"dc:type","label":"Dc Type","values":["thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Human-Computer Interaction"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Master's"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Human-Computer Interaction (M.H.C.I.)"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright © 2024 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, distribution to students, research and scholarship. Theses may only be shared by linking to the Carleton University Institutional Repository and no part may be copied without proper attribution to the author; no part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.doi","label":"DOI","values":["10.22215/etd/2024-16423"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/20.500.14718/43566"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The growing older adult population and increased technology use benefit healthy aging, but older adults often face barriers to managing it effectively. Limited access to helpful resources usually leads them to seek support from individuals within their social circles, which we term ``technology caregivers''. Our research aimed to understand the nature of technical caregiving for older adults, focusing on password management. We interviewed 21 older adults and 16 caregivers to explore their experiences. We found that this caregiving role is usually created unofficially and is impacted by relationship dynamics. Caregivers often provided technical support for multiple tasks, requiring access to older adults' passwords and raising privacy concerns. Without password sharing, caregivers struggle to provide support, while older adults face barriers in obtaining help, creating tension between the two groups. Our findings emphasize the complex interplay between these two groups and the need to address the associated challenges."]},{"key":"dc:title","label":"Title","values":["Investigating Socially Supported Technical Assistance for Older Adults"]}]}],"canonical_facts":{"dc:creator":["Swami, Ruchi Lalitchandra"],"dc:date.accessioned":["2025-05-23T20:03:53Z"],"dc:date.available":["2025-05-23T20:03:53Z"],"dc:date.issued":["2025"],"dc:description.abstract":["The growing older adult population and increased technology use benefit healthy aging, but older adults often face barriers to managing it effectively. Limited access to helpful resources usually leads them to seek support from individuals within their social circles, which we term ``technology caregivers''. Our research aimed to understand the nature of technical caregiving for older adults, focusing on password management. We interviewed 21 older adults and 16 caregivers to explore their experiences. We found that this caregiving role is usually created unofficially and is impacted by relationship dynamics. Caregivers often provided technical support for multiple tasks, requiring access to older adults' passwords and raising privacy concerns. Without password sharing, caregivers struggle to provide support, while older adults face barriers in obtaining help, creating tension between the two groups. Our findings emphasize the complex interplay between these two groups and the need to address the associated challenges."],"dc:identifier.doi":["10.22215/etd/2024-16423"],"dc:identifier.uri":["https://hdl.handle.net/20.500.14718/43566"],"dc:language.iso":["en"],"dc:publisher":["Carleton University"],"dc:rights":["Copyright © 2024 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, distribution to students, research and scholarship. Theses may only be shared by linking to the Carleton University Institutional Repository and no part may be copied without proper attribution to the author; no part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner."],"dc:title":["Investigating Socially Supported Technical Assistance for Older Adults"],"dc:type":["thesis"],"thesis:degree_discipline":["Human-Computer Interaction"],"thesis:degree_level":["Master's"],"thesis:degree_name":["Master of Human-Computer Interaction (M.H.C.I.)"]},"updated_at":"2026-07-24T01:34:25Z"}