Understanding User Trust Processes in Internet Applications

People appear to be inconsistent when deciding what to trust online. They are cautious in onlinedating platforms but are often naive and careless when acessing online services. We conductedtwo user studies to better understand this difference: one on evaluating online dating profiles andanother on evaluating online service portals. We found that users follow the same trust processeswhile using different online platforms. The inconsistent observed behavior is due to people havingthe option of conversing with a potential date online; with online services, sensitive informationmust be given without any identity-confirming dialog. To bridge this gap we propose an authenti-cation browser which allows the user to verbally interact online platforms in order to ask identity-confirming questions of the service before authenticating to the service. Here we present the resultsfrom our user studies and an initial design for an authentication browser extension.

Name thesis:degree_name

Master of Applied Science (M.App.Sc.)

Level thesis:degree_level

Master's

Discipline thesis:degree_discipline

Human-Computer Interaction

Grantor dc:publisher

Carleton University

Year dc:date.issued

2020

Author dc:creator

• Ghazvinian, Anis

Statement dc:rights

• Copyright © 2020 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.

Language dc:language.iso

en

DOI

10.22215/etd/2020-13944

OAI identifier oai:identifier

oai:carleton.scholaris.ca:20.500.14718/40668