Learning from systems failure : a case study application
The thesis as a whole concerns the identification and resolution organisational issues and details research that was undertaken in a manufacturing company producing light access equipment, Castor & Ladder incorporating Forlezer (C&L inc. rorlezer). The content itself is based on 'systems thinking' which endorses a holistic approach to problem solving - as opposed to the traditional reductionist or mechanistic approaches - and it is hoped to demonstrate the value of adopting a Systems Approach in resolving problems of an organisational nature. Particularly, the aim is to incorporate the consideration of underlying issues i.e. 'soft' problems pertinent to organisational dynamics, into a coherent and rigorous problem solving approach. In this regard, the approach taken focuses primarily on generating a holistic perception of the contextual 'problem situation' faced by the organisation. The view held is that in order to achieve effective solutions, a critical requirement is to first gain comprehensive understanding of the situation and its complexity. From a research perspective, the intention is to first enrich the perceived problem situation and then only to develop a concern (or hypothesis) that adequately presents the true issues at hand. Next, the aim is to develop the relevant theory applicable and necessary to the understanding and resolution of the situation, and to subsequently apply this theory to the context. In observing the outcome, the validity of the concern, as well as the theory is verified.
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