{"id":{"repo_id":"cape-town","oai_identifier":"oai:open.uct.ac.za:11427/9659"},"canonical_url":"https://search.dev.ndltd.org/etd/cape-town/oai:open.uct.ac.za:11427/9659","repository":{"repo_id":"cape-town","name":"University of Cape Town","base_url":"https://open.uct.ac.za/oai/request"},"display":{"title":"An investigation into after-sales service in the South African motor industry","abstract":"This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc.","abstract_html":"This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc.","abstract_has_math":false,"creators":["Gordon, E C D"],"institution":"Department of Mechanical Engineering","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Lister, Gordon"],"committee_chairs":[],"committee_members":[],"year":1993,"date_issued":"1993","date_published":"1993","updated_at":"2026-07-22T22:23:30Z","subjects":[],"languages":["eng"],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/11427/9659","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Lister, Gordon"]},{"key":"dc:creator","label":"Author","values":["Gordon, E C D"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2014-11-15T19:40:45Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2014-11-15T19:40:45Z"]},{"key":"dc:date.issued","label":"Date","values":["1993"]},{"key":"dc:publisher.department","label":"Dc Publisher Department","values":["Department of Mechanical Engineering"]},{"key":"dc:publisher.institution","label":"Dc Publisher Institution","values":["University of Cape Town"]},{"key":"dc:type","label":"Dc Type","values":["Master Thesis"]},{"key":"dc:type.qualificationlevel","label":"Dc Type Qualificationlevel","values":["Masters"]},{"key":"dc:type.qualificationname","label":"Dc Type Qualificationname","values":["MIndAdmin"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["eng"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/11427/9659"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Includes bibliographical references."]},{"key":"dc:description.abstract","label":"Abstract","values":["This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc."]},{"key":"dc:title","label":"Title","values":["An investigation into after-sales service in the South African motor industry"]}]}],"canonical_facts":{"dc:contributor.advisor":["Lister, Gordon"],"dc:creator":["Gordon, E C D"],"dc:date.accessioned":["2014-11-15T19:40:45Z"],"dc:date.available":["2014-11-15T19:40:45Z"],"dc:date.issued":["1993"],"dc:description":["Includes bibliographical references."],"dc:description.abstract":["This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc."],"dc:identifier.uri":["http://hdl.handle.net/11427/9659"],"dc:language.iso":["eng"],"dc:publisher.department":["Department of Mechanical Engineering"],"dc:publisher.institution":["University of Cape Town"],"dc:title":["An investigation into after-sales service in the South African motor industry"],"dc:type":["Master Thesis"],"dc:type.qualificationlevel":["Masters"],"dc:type.qualificationname":["MIndAdmin"]},"updated_at":"2026-07-22T22:23:30Z"}