Applying a model of technology trust to the implementation of a student administration system at a university

This study tested the generalisability of a model of technology trust in human resource information systems (Lippert & Swiercz, 2005) to non-HRIS system implementations. The strength and direction of the relationship of four of the tenconstructs identified by Lippert and Swiercz were examined in a South African environment. The implementation of the PeopleSoft student administration system at the University of Cape Town was researched. Regression analysis showed that a very high percentage (57.6% ) of the dependent variable (technology trust) could beexplained by the variable technology usability. The construct, predisposition to trust, had an insignificant contribution, while organisational trust (10.7%) and organisational culture (19.1%) were the other two constructs that were researched. The relationship between technology trust and implementation success was significant with r = +0.75.

Grantor dc:publisher.institution

Organisational Psychology

Year dc:date.issued

2006

Author dc:creator

• Van der Westhuizen, J Wilhelm

Advisor dc:contributor.advisor

• Louw-Potgieter, Joha

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/11427/5823

OAI identifier oai:identifier

oai:open.uct.ac.za:11427/5823