Evaluating the ombudsman : a preliminary investigation of South Africa and Botswana
In the Southern African Development Community (SADC) region, and in particular in South Africa and Botswana, the Ombudsman institution was only established in 1995 and 1997 respectively. The institution is still at an infant stage and needs to be nurtured and protected. The study seeks to demonstrate and evaluate the extent to which this institution has been effective in delivering justice in the public service. The comparative evaluation of the institution in the two countries seeks to find out the impact of the institution in society and the challenges that the institution encounters and hence inf1uence strategic interventions for improved performance.
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