Developing business process analyst competencies through higher education institution interventions - a Kenyan study
type: CreativeWork
description: Kenya is currently experiencing large-scale economic growth. With this economic growth has come the need for organizations to have well-defined business processes largely through the development of business process management (BPM) initiatives. There is also an increasing move towards the automation of these business processes mainly through the implementation of enterprise resource planning (ERP) systems. This has given rise to the need for business process analyst (BPA) role. BPAs are essential to driving both BPM initiatives and ERP systems implementations. Given this scenario, the first motivation for this study was to investigate the status of BPM in Kenya and the role of the BPA in organizations in Kenya. This study specifically investigated BPA competency-building interventions required to drive BPM maturity and ERP systems implementation projects. Given that no BPM curriculum existed in Higher Education Institutions (HEI) in Kenya at the commencement of this study, the second motivation of the study was to investigate how these BPA competency-building interventions could be adapted into BPM curriculum. To answer the research questions for this study, the pragmatic research paradigm was used. A hybrid inductive-deductive research approach was deemed most appropriate. This study used a mixed methods approach. This meant that both quantitative and qualitative data was collected. Data for this study was collected iteratively between March 2016 and October 2018 using a crosssectional or multiple snapshots time horizon. Results from the data analysis explained 12 BPA competency-building interventions. Thereafter, a BPM curriculum was designed using the design science research method (DSRM). The study incorporated the concepts of the 4I framework of organizational learning and the concepts of the activity system. The scientific contributions of this study comprise three aspects. Firstly, this research identified that certain BPA competencies such as business requir…
abstract: Kenya is currently experiencing large-scale economic growth. With this economic growth has come the need for organizations to have well-defined business processes largely through the development of business process management (BPM) initiatives. There is also an increasing move towards the automation of these business processes mainly through the implementation of enterprise resource planning (ERP) systems. This has given rise to the need for business process analyst (BPA) role. BPAs are essential to driving both BPM initiatives and ERP systems implementations. Given this scenario, the first motivation for this study was to investigate the status of BPM in Kenya and the role of the BPA in organizations in Kenya. This study specifically investigated BPA competency-building interventions required to drive BPM maturity and ERP systems implementation projects. Given that no BPM curriculum existed in Higher Education Institutions (HEI) in Kenya at the commencement of this study, the second motivation of the study was to investigate how these BPA competency-building interventions could be adapted into BPM curriculum. To answer the research questions for this study, the pragmatic research paradigm was used. A hybrid inductive-deductive research approach was deemed most appropriate. This study used a mixed methods approach. This meant that both quantitative and qualitative data was collected. Data for this study was collected iteratively between March 2016 and October 2018 using a crosssectional or multiple snapshots time horizon. Results from the data analysis explained 12 BPA competency-building interventions. Thereafter, a BPM curriculum was designed using the design science research method (DSRM). The study incorporated the concepts of the 4I framework of organizational learning and the concepts of the activity system. The scientific contributions of this study comprise three aspects. Firstly, this research identified that certain BPA competencies such as business requir…
author: Wamicha, Elizabeth
date published: 2019
date modified: 2026-07-22T22:23:42Z
provider: University of Cape Town
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Department of Information Systems

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property ID: Handle
value: http://hdl.handle.net/11427/30543