Investigating critical success factors for project completion in a South African telecommunications company
type: CreativeWork
description: With the growth of the internet and the proliferation of mobile devices, network operators are constantly building and upgrading mobile network technologies. To provide quality voice and data services for increasing customer bases, and to cope with the growing demand for data, network operators embark on capital-intensive base station roll-out projects. The success of these technology projects is critical to the success and sustainability of network operators. These projects involve diverse project teams, vendors and contractors who contribute to the success of the project. The project teams consist of different departments within the organisation, each having their own perceptions of the factors required to complete projects successfully. The lack of agreed upon project success factors from these different stakeholders has resulted in project delays. Therefore this study set out to answer the questions of: 1. What are the success factors that are required to ensure successful project completion in telecommunications Company X in South Africa? 2. How can these factors be managed systemically to improve project success? The approach adopted in this study was first, an integrative review of literature on project success and critical success factors to identify the most important success factors that contribute to the success of projects. A context was given to the literature study by focusing on success factors in developing countries. A total of 71 success factors were identified and condensed into nine literature success factors. Thereafter, a survey was conducted to elicit the perceptions of project team members on success factors. A total of 65 success factors were obtained which were condensed into 10 empirical success factor categories. Both sets of data was analysed using qualitative techniques including content analysis and comparing and contrasting. The literature and empirical success factors were synthesised into nine success factor categories. The nine suc…
abstract: With the growth of the internet and the proliferation of mobile devices, network operators are constantly building and upgrading mobile network technologies. To provide quality voice and data services for increasing customer bases, and to cope with the growing demand for data, network operators embark on capital-intensive base station roll-out projects. The success of these technology projects is critical to the success and sustainability of network operators. These projects involve diverse project teams, vendors and contractors who contribute to the success of the project. The project teams consist of different departments within the organisation, each having their own perceptions of the factors required to complete projects successfully. The lack of agreed upon project success factors from these different stakeholders has resulted in project delays. Therefore this study set out to answer the questions of: 1. What are the success factors that are required to ensure successful project completion in telecommunications Company X in South Africa? 2. How can these factors be managed systemically to improve project success? The approach adopted in this study was first, an integrative review of literature on project success and critical success factors to identify the most important success factors that contribute to the success of projects. A context was given to the literature study by focusing on success factors in developing countries. A total of 71 success factors were identified and condensed into nine literature success factors. Thereafter, a survey was conducted to elicit the perceptions of project team members on success factors. A total of 65 success factors were obtained which were condensed into 10 empirical success factor categories. Both sets of data was analysed using qualitative techniques including content analysis and comparing and contrasting. The literature and empirical success factors were synthesised into nine success factor categories. The nine suc…
author: Hamdulay, Irfaan
language: eng
date published: 2018
date modified: 2026-07-22T22:22:38Z
provider: University of Cape Town
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Department of Mechanical Engineering

PropertyValue
property ID: Handle
value: http://hdl.handle.net/11427/29725