{"id":{"repo_id":"cape-town","oai_identifier":"oai:open.uct.ac.za:11427/20946"},"canonical_url":"https://search.dev.ndltd.org/etd/cape-town/oai:open.uct.ac.za:11427/20946","repository":{"repo_id":"cape-town","name":"University of Cape Town","base_url":"https://open.uct.ac.za/oai/request"},"display":{"title":"Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations","abstract":"Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data.","abstract_html":"Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data.","abstract_has_math":false,"creators":["Salamntu, Lumka Thami"],"institution":"Department of Information Systems","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Seymour, Lisa"],"committee_chairs":[],"committee_members":[],"year":2016,"date_issued":"2016","date_published":"2016","updated_at":"2026-07-22T22:22:58Z","subjects":[],"languages":["eng"],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/11427/20946","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Seymour, Lisa"]},{"key":"dc:creator","label":"Author","values":["Salamntu, Lumka Thami"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2016-07-28T12:16:07Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2016-07-28T12:16:07Z"]},{"key":"dc:date.issued","label":"Date","values":["2016"]},{"key":"dc:publisher.department","label":"Dc Publisher Department","values":["Department of Information Systems"]},{"key":"dc:publisher.institution","label":"Dc Publisher Institution","values":["University of Cape Town"]},{"key":"dc:type","label":"Dc Type","values":["Master Thesis"]},{"key":"dc:type.qualificationlevel","label":"Dc Type Qualificationlevel","values":["Masters"]},{"key":"dc:type.qualificationname","label":"Dc Type Qualificationname","values":["MCom"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["eng"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/11427/20946"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data."]},{"key":"dc:title","label":"Title","values":["Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations"]}]}],"canonical_facts":{"dc:contributor.advisor":["Seymour, Lisa"],"dc:creator":["Salamntu, Lumka Thami"],"dc:date.accessioned":["2016-07-28T12:16:07Z"],"dc:date.available":["2016-07-28T12:16:07Z"],"dc:date.issued":["2016"],"dc:description.abstract":["Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data."],"dc:identifier.uri":["http://hdl.handle.net/11427/20946"],"dc:language.iso":["eng"],"dc:publisher.department":["Department of Information Systems"],"dc:publisher.institution":["University of Cape Town"],"dc:title":["Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations"],"dc:type":["Master Thesis"],"dc:type.qualificationlevel":["Masters"],"dc:type.qualificationname":["MCom"]},"updated_at":"2026-07-22T22:22:58Z"}