{"id":{"repo_id":"cape-town","oai_identifier":"oai:open.uct.ac.za:11427/16393"},"canonical_url":"https://search.dev.ndltd.org/etd/cape-town/oai:open.uct.ac.za:11427/16393","repository":{"repo_id":"cape-town","name":"University of Cape Town","base_url":"https://open.uct.ac.za/oai/request"},"display":{"title":"A study of factors which influence the initial engagement of clients in counselling in an agency offering marriage counselling services","abstract":"The problem of initially engaging clients in counselling, at an agency offering marriage counselling services, is complex. It is often difficult to motivate the couple to come together to the first interview. Many clients book appointments which they do not keep, and others attend only one interview. The aim of this .study was to identify specific factors likely to influence the initial engagement of clients with marital problems in an agency setting. A literature survey was done and four groups of factors likely to influence the initial engagement of clients in counselling were identified. These factors are: client factors, including demographic, problem related and expectation related factors, actuarial factors, including waiting time for the first appointment, agency hours and agency fees, interactional factors, including agency-client interaction in the initial telephone contact and in the first interview, and counsellor factors.","abstract_html":"The problem of initially engaging clients in counselling, at an agency offering marriage counselling services, is complex. It is often difficult to motivate the couple to come together to the first interview. Many clients book appointments which they do not keep, and others attend only one interview. The aim of this .study was to identify specific factors likely to influence the initial engagement of clients with marital problems in an agency setting. A literature survey was done and four groups of factors likely to influence the initial engagement of clients in counselling were identified. These factors are: client factors, including demographic, problem related and expectation related factors, actuarial factors, including waiting time for the first appointment, agency hours and agency fees, interactional factors, including agency-client interaction in the initial telephone contact and in the first interview, and counsellor factors.","abstract_has_math":false,"creators":["Hill, Andrea Frances"],"institution":"Department of Social Development","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":["Sippel, Gerd","Sturgeon, Shona"],"committee_chairs":[],"committee_members":[],"year":1987,"date_issued":"1987","date_published":"1987","updated_at":"2026-07-22T22:23:14Z","subjects":[],"languages":["eng"],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/11427/16393","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Sippel, Gerd","Sturgeon, Shona"]},{"key":"dc:creator","label":"Author","values":["Hill, Andrea Frances"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2016-01-15T14:14:19Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2016-01-15T14:14:19Z"]},{"key":"dc:date.issued","label":"Date","values":["1987"]},{"key":"dc:publisher.department","label":"Dc Publisher Department","values":["Department of Social Development"]},{"key":"dc:publisher.institution","label":"Dc Publisher Institution","values":["University of Cape Town"]},{"key":"dc:type","label":"Dc Type","values":["Master Thesis"]},{"key":"dc:type.qualificationlevel","label":"Dc Type Qualificationlevel","values":["Masters"]},{"key":"dc:type.qualificationname","label":"Dc Type Qualificationname","values":["MSocSc"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["eng"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/11427/16393"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Includes bibliography."]},{"key":"dc:description.abstract","label":"Abstract","values":["The problem of initially engaging clients in counselling, at an agency offering marriage counselling services, is complex. It is often difficult to motivate the couple to come together to the first interview. Many clients book appointments which they do not keep, and others attend only one interview. The aim of this .study was to identify specific factors likely to influence the initial engagement of clients with marital problems in an agency setting. A literature survey was done and four groups of factors likely to influence the initial engagement of clients in counselling were identified. These factors are: client factors, including demographic, problem related and expectation related factors, actuarial factors, including waiting time for the first appointment, agency hours and agency fees, interactional factors, including agency-client interaction in the initial telephone contact and in the first interview, and counsellor factors."]},{"key":"dc:title","label":"Title","values":["A study of factors which influence the initial engagement of clients in counselling in an agency offering marriage counselling services"]}]}],"canonical_facts":{"dc:contributor.advisor":["Sippel, Gerd","Sturgeon, Shona"],"dc:creator":["Hill, Andrea Frances"],"dc:date.accessioned":["2016-01-15T14:14:19Z"],"dc:date.available":["2016-01-15T14:14:19Z"],"dc:date.issued":["1987"],"dc:description":["Includes bibliography."],"dc:description.abstract":["The problem of initially engaging clients in counselling, at an agency offering marriage counselling services, is complex. It is often difficult to motivate the couple to come together to the first interview. Many clients book appointments which they do not keep, and others attend only one interview. The aim of this .study was to identify specific factors likely to influence the initial engagement of clients with marital problems in an agency setting. A literature survey was done and four groups of factors likely to influence the initial engagement of clients in counselling were identified. These factors are: client factors, including demographic, problem related and expectation related factors, actuarial factors, including waiting time for the first appointment, agency hours and agency fees, interactional factors, including agency-client interaction in the initial telephone contact and in the first interview, and counsellor factors."],"dc:identifier.uri":["http://hdl.handle.net/11427/16393"],"dc:language.iso":["eng"],"dc:publisher.department":["Department of Social Development"],"dc:publisher.institution":["University of Cape Town"],"dc:title":["A study of factors which influence the initial engagement of clients in counselling in an agency offering marriage counselling services"],"dc:type":["Master Thesis"],"dc:type.qualificationlevel":["Masters"],"dc:type.qualificationname":["MSocSc"]},"updated_at":"2026-07-22T22:23:14Z"}