Stress, wellness and subordinate service roles in female cabin attendants

Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage.

Grantor dc:publisher.institution

Department of Psychology

Year dc:date.issued

1989

Author dc:creator

• Tilley, Gail

Advisor dc:contributor.advisor

• Strümpfer, D J W

Language dc:language.iso

eng

Handle dc:identifier.uri

http://hdl.handle.net/11427/15870

OAI identifier oai:identifier

oai:open.uct.ac.za:11427/15870