Employee assistance programmes : a needs assessment and cost-benefit analysis
type: CreativeWork
description: The aim of the research was firstly-to conduct a needs assessment for an employee assistance programme (EAP) at a financial company, in other words, to determine whether the employees of the financial company actually needed an EAP, and if so, what would be the most suitable form the EAP should take on. Several categories of information were collected, including the nature and frequency of personal problems experienced by employees of the company, current ways in which personal problems were handled, the form of assistance employees would prefer, and the attitude of employees towards a possible EAP at the company. This information was collected by means of a questionnaire developed for this research, and answered by a representative group of employees, as well as interviews conducted with the welfare officer and personnel practitioners at the company. The data were analysed by means of frequency tables, whereafter the results of the needs assessment indicated that there appeared to be a need for an EAP at the company. Recommendations concerning the most suitable EAP were then ~ made. The second aim of the research was to conduct an economic evaluation by means of a cost-benefit analysis of an EAP at a utility company, and comprised a monetary comparison of the estimated costs and benefits (savings) of the EAP. Thereafter the economic efficiency of the EAP was expressed in terms of savings per rand invested. The benefits of the EAP were represented by estimated savings due to reduction in absenteeism and increase in job performance due to EAP intervention. The costs attributable to the EAP include personnel salaries and benefits, training, administration costs, cost of materials and equipment, and travelling costs. The cost and benefit data were extracted from company records. The results indicated that the costs of operating the programme exceeded the benefits, that the EAP was possibly not run cost-effectively, and therefore that further evaluation of the procedure…
abstract: The aim of the research was firstly-to conduct a needs assessment for an employee assistance programme (EAP) at a financial company, in other words, to determine whether the employees of the financial company actually needed an EAP, and if so, what would be the most suitable form the EAP should take on. Several categories of information were collected, including the nature and frequency of personal problems experienced by employees of the company, current ways in which personal problems were handled, the form of assistance employees would prefer, and the attitude of employees towards a possible EAP at the company. This information was collected by means of a questionnaire developed for this research, and answered by a representative group of employees, as well as interviews conducted with the welfare officer and personnel practitioners at the company. The data were analysed by means of frequency tables, whereafter the results of the needs assessment indicated that there appeared to be a need for an EAP at the company. Recommendations concerning the most suitable EAP were then ~ made. The second aim of the research was to conduct an economic evaluation by means of a cost-benefit analysis of an EAP at a utility company, and comprised a monetary comparison of the estimated costs and benefits (savings) of the EAP. Thereafter the economic efficiency of the EAP was expressed in terms of savings per rand invested. The benefits of the EAP were represented by estimated savings due to reduction in absenteeism and increase in job performance due to EAP intervention. The costs attributable to the EAP include personnel salaries and benefits, training, administration costs, cost of materials and equipment, and travelling costs. The cost and benefit data were extracted from company records. The results indicated that the costs of operating the programme exceeded the benefits, that the EAP was possibly not run cost-effectively, and therefore that further evaluation of the procedure…
author: Meyer, Annemarie
language: eng
date published: 1994
date modified: 2026-07-22T22:23:22Z
provider: University of Cape Town
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Department of Psychology

PropertyValue
property ID: Handle
value: http://hdl.handle.net/11427/13489