Development and disappointment : an ethnographic study of Kosovo informal settlement's water and sanitation system upgrade
In the context of rapid urbanisation and growing numbers of informal settlements in peri-urban areas of Cape Town, South Africa, a development project was undertaken by the municipality, to provide Kosovo Informal Settlement with a new communal water and sanitation system that uses vacuum sewerage technology. This ethnographic study sought to establish the level of social acceptability of the new infrastructure postupgrade; to monitor how residents used the new and old water and sanitation systems; and to identify any other social or institutional barriers to providing water and sanitation services in similar contexts. It was found that the development project was a complete failure. This dissertation describes the ways in which the municipality engaged with residents and other stakeholders and shows how they contributed to the project's failure.
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