{"id":{"repo_id":"cagliari","oai_identifier":"oai:iris.unica.it:11584/355730"},"canonical_url":"https://search.dev.ndltd.org/etd/cagliari/oai:iris.unica.it:11584/355730","repository":{"repo_id":"cagliari","name":"Università di Cagliari","base_url":"https://iris.unica.it/oai/request"},"display":{"title":"BUSINESS STRATEGIES IN TIME OF CRISIS: LATEST DEVELOPMENTS AND TRENDS","abstract":"This thesis analyzes the existing literature on business strategies, addressing their modification and implementation in a crisis through a systematic literature review (SLR) and empirical case studies. Thus, this thesis aims to explain how firms behave during unforeseen events that can bedevil business going-concern. The plan of action, extensively explored and discussed through the present dissertation, aims to encourage future research in the debate on business strategy during crises - searching for future directions in the strategy field. The preface explains the study’s overarching goal and briefly summarizes the key points of the single-taken papers while emphasizing the connections between them. Three papers compose the dissertation, addressing the following research questions: 1. What business strategies are adopted by SMEs during the different stages of unexpected events? (Paper 1) 2. 2a) Why are some firms more resilient than others in a context of crisis?; 2b) What are the strategies that make them resilient? (Paper 2) 3. 3a) What kind of ordinary and extraordinary CXs take place in a phygital context?; 3b) What flexible and agile strategies can firms use to affect phygital CXs? (Paper3) A comprehensive SLR can be found in the first paper. In contrast, the second and third papers present single-case and multi-case studies. ................ ................ ................","abstract_html":"This thesis analyzes the existing literature on business strategies, addressing their modification and implementation in a crisis through a systematic literature review (SLR) and empirical case studies. Thus, this thesis aims to explain how firms behave during unforeseen events that can bedevil business going-concern. The plan of action, extensively explored and discussed through the present dissertation, aims to encourage future research in the debate on business strategy during crises - searching for future directions in the strategy field. The preface explains the study’s overarching goal and briefly summarizes the key points of the single-taken papers while emphasizing the connections between them. Three papers compose the dissertation, addressing the following research questions: 1. What business strategies are adopted by SMEs during the different stages of unexpected events? (Paper 1) 2. 2a) Why are some firms more resilient than others in a context of crisis?; 2b) What are the strategies that make them resilient? (Paper 2) 3. 3a) What kind of ordinary and extraordinary CXs take place in a phygital context?; 3b) What flexible and agile strategies can firms use to affect phygital CXs? (Paper3) A comprehensive SLR can be found in the first paper. In contrast, the second and third papers present single-case and multi-case studies. ................ ................ ................","abstract_has_math":false,"creators":["PUSCEDDU, GIANLUCA"],"institution":"Università degli Studi di Cagliari","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["CABIDDU, FRANCESCA"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2023,"date_issued":"2023-01-31T00:00:00+01:00","date_published":"2023-01-31T00:00:00+01:00","updated_at":"2026-07-24T01:29:57Z","subjects":["Settore SECS-P/08 - Economia e Gestione delle Imprese"],"languages":["eng"],"rights":["info:eu-repo/semantics/openAccess"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/11584/355730","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["CABIDDU, FRANCESCA"]},{"key":"dc:creator","label":"Author","values":["PUSCEDDU, GIANLUCA"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2023-01-31T00:00:00+01:00"]},{"key":"dc:publisher","label":"Institution","values":["Università degli Studi di Cagliari"]},{"key":"dc:type","label":"Dc Type","values":["info:eu-repo/semantics/doctoralThesis"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Settore SECS-P/08 - Economia e Gestione delle Imprese"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["info:eu-repo/semantics/openAccess"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://hdl.handle.net/11584/355730"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["This thesis analyzes the existing literature on business strategies, addressing their modification and implementation in a crisis through a systematic literature review (SLR) and empirical case studies. Thus, this thesis aims to explain how firms behave during unforeseen events that can bedevil business going-concern. The plan of action, extensively explored and discussed through the present dissertation, aims to encourage future research in the debate on business strategy during crises - searching for future directions in the strategy field. The preface explains the study’s overarching goal and briefly summarizes the key points of the single-taken papers while emphasizing the connections between them. Three papers compose the dissertation, addressing the following research questions: 1. What business strategies are adopted by SMEs during the different stages of unexpected events? (Paper 1) 2. 2a) Why are some firms more resilient than others in a context of crisis?; 2b) What are the strategies that make them resilient? (Paper 2) 3. 3a) What kind of ordinary and extraordinary CXs take place in a phygital context?; 3b) What flexible and agile strategies can firms use to affect phygital CXs? (Paper3) A comprehensive SLR can be found in the first paper. In contrast, the second and third papers present single-case and multi-case studies. ................ ................ ................"]},{"key":"dc:title","label":"Title","values":["BUSINESS STRATEGIES IN TIME OF CRISIS: LATEST DEVELOPMENTS AND TRENDS"]}]}],"canonical_facts":{"dc:contributor":["CABIDDU, FRANCESCA"],"dc:creator":["PUSCEDDU, GIANLUCA"],"dc:date":["2023-01-31T00:00:00+01:00"],"dc:description":["This thesis analyzes the existing literature on business strategies, addressing their modification and implementation in a crisis through a systematic literature review (SLR) and empirical case studies. Thus, this thesis aims to explain how firms behave during unforeseen events that can bedevil business going-concern. The plan of action, extensively explored and discussed through the present dissertation, aims to encourage future research in the debate on business strategy during crises - searching for future directions in the strategy field. The preface explains the study’s overarching goal and briefly summarizes the key points of the single-taken papers while emphasizing the connections between them. Three papers compose the dissertation, addressing the following research questions: 1. What business strategies are adopted by SMEs during the different stages of unexpected events? (Paper 1) 2. 2a) Why are some firms more resilient than others in a context of crisis?; 2b) What are the strategies that make them resilient? (Paper 2) 3. 3a) What kind of ordinary and extraordinary CXs take place in a phygital context?; 3b) What flexible and agile strategies can firms use to affect phygital CXs? (Paper3) A comprehensive SLR can be found in the first paper. In contrast, the second and third papers present single-case and multi-case studies. ................ ................ ................"],"dc:identifier":["https://hdl.handle.net/11584/355730"],"dc:language":["eng"],"dc:publisher":["Università degli Studi di Cagliari"],"dc:rights":["info:eu-repo/semantics/openAccess"],"dc:subject":["Settore SECS-P/08 - Economia e Gestione delle Imprese"],"dc:title":["BUSINESS STRATEGIES IN TIME OF CRISIS: LATEST DEVELOPMENTS AND TRENDS"],"dc:type":["info:eu-repo/semantics/doctoralThesis"]},"updated_at":"2026-07-24T01:29:57Z"}