{"id":{"repo_id":"buffalo","oai_identifier":"oai:ubir.buffalo.edu:10477/79307"},"canonical_url":"https://search.dev.ndltd.org/etd/buffalo/oai:ubir.buffalo.edu:10477/79307","repository":{"repo_id":"buffalo","name":"Buffalo","base_url":"https://ubir.buffalo.edu/oai/request"},"display":{"title":"Crisis Communication on Social Media: Behaviors and Patterns","abstract":"Ph.D.","abstract_html":"Ph.D.","abstract_has_math":false,"creators":["Wang, Bairong"],"institution":"State University of New York at Buffalo","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["Zhuang, Jun","Industrial and Systems Engineering"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2019,"date_issued":"2019-04-02T18:24:19Z","date_published":"2019-04-02T18:24:19Z","updated_at":"2026-07-27T19:05:14Z","subjects":["operations research"],"languages":["eng"],"rights":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/10477/79307","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Zhuang, Jun","Industrial and Systems Engineering"]},{"key":"dc:creator","label":"Author","values":["Wang, Bairong"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2019-04-02T18:24:19Z","2019","2018-12-19 18:03:39"]},{"key":"dc:publisher","label":"Institution","values":["State University of New York at Buffalo"]},{"key":"dc:type","label":"Dc Type","values":["Text","Dissertation"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["operations research"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/10477/79307"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Ph.D.","Social media has been widely used for crisis communication during disasters and its popular use during extreme events has drawn attention from both researchers and practitioners. Social media signifies itself by providing valuable and timely local information posted by their users, while the official news usually lags behind. However, except for providing valuable information, social media is also a place spreading rumors, misinformation, and fake news due its lack of information quality “checking”, a process which is used in tradition mass media. The spread of the “bad” information on social media during disasters hampers the situation sensing or decision makings of people, especially those who are affected by disasters. Challenged by the widespread of fake news, misinformation, and rumors, crisis communication needs a better understanding of the spreading patterns of the “bad” information, which has not been well studied. Motivated by this gap, this study investigates rumor spreading patterns, crisis communication patterns, and rumor responding behaviors of social media users during disasters. First, this study investigates the crisis information spreading patterns on Twitter, one of the most popular micro-blog service around the world. Based on the five social media key performance indicators (KPIs) used widely in marketing, we compare the crisis communication patterns and information diffusion patterns of governmental organizations (GO), non-governmental organizations (NGO), and news agent accounts on Twitter. Second, this study analyzes the rumor responding behaviors of social media users during disasters when facing potential rumor information and how users would respond after they receive debunking message(s) to the same rumor. A decision making model is built for the misinformed social media users based on the analysis results of their rumor responding behaviors.Third, we analyze the spreading patterns of both rumor information and debunking information during disasters, including their spreading network structures, diffusion directions, diffusion users, etc. URLs within tweet message are also analyzed to know how inter-platform information is circulated on social networks. Different usage of the same URL information is also analyzed in this study to learn how social media users cite information sources when posting tweets."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Crisis Communication on Social Media: Behaviors and Patterns"]}]}],"canonical_facts":{"dc:contributor":["Zhuang, Jun","Industrial and Systems Engineering"],"dc:creator":["Wang, Bairong"],"dc:date":["2019-04-02T18:24:19Z","2019","2018-12-19 18:03:39"],"dc:description":["Ph.D.","Social media has been widely used for crisis communication during disasters and its popular use during extreme events has drawn attention from both researchers and practitioners. Social media signifies itself by providing valuable and timely local information posted by their users, while the official news usually lags behind. However, except for providing valuable information, social media is also a place spreading rumors, misinformation, and fake news due its lack of information quality “checking”, a process which is used in tradition mass media. The spread of the “bad” information on social media during disasters hampers the situation sensing or decision makings of people, especially those who are affected by disasters. Challenged by the widespread of fake news, misinformation, and rumors, crisis communication needs a better understanding of the spreading patterns of the “bad” information, which has not been well studied. Motivated by this gap, this study investigates rumor spreading patterns, crisis communication patterns, and rumor responding behaviors of social media users during disasters. First, this study investigates the crisis information spreading patterns on Twitter, one of the most popular micro-blog service around the world. Based on the five social media key performance indicators (KPIs) used widely in marketing, we compare the crisis communication patterns and information diffusion patterns of governmental organizations (GO), non-governmental organizations (NGO), and news agent accounts on Twitter. Second, this study analyzes the rumor responding behaviors of social media users during disasters when facing potential rumor information and how users would respond after they receive debunking message(s) to the same rumor. A decision making model is built for the misinformed social media users based on the analysis results of their rumor responding behaviors.Third, we analyze the spreading patterns of both rumor information and debunking information during disasters, including their spreading network structures, diffusion directions, diffusion users, etc. URLs within tweet message are also analyzed to know how inter-platform information is circulated on social networks. Different usage of the same URL information is also analyzed in this study to learn how social media users cite information sources when posting tweets."],"dc:format":["application/pdf"],"dc:identifier":["http://hdl.handle.net/10477/79307"],"dc:language":["eng"],"dc:publisher":["State University of New York at Buffalo"],"dc:rights":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."],"dc:subject":["operations research"],"dc:title":["Crisis Communication on Social Media: Behaviors and Patterns"],"dc:type":["Text","Dissertation"]},"updated_at":"2026-07-27T19:05:14Z"}