{"id":{"repo_id":"buffalo","oai_identifier":"oai:ubir.buffalo.edu:10477/77985"},"canonical_url":"https://search.dev.ndltd.org/etd/buffalo/oai:ubir.buffalo.edu:10477/77985","repository":{"repo_id":"buffalo","name":"Buffalo","base_url":"https://ubir.buffalo.edu/oai/request"},"display":{"title":"Rural Nurses’ Perception of Workplace Incivility’s Influence on Missed Nursing Care","abstract":"Ph.D.","abstract_html":"Ph.D.","abstract_has_math":false,"creators":["Coleman, Cindy L."],"institution":"State University of New York at Buffalo","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["Moss, Margaret","Nursing"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2018,"date_issued":"2018-06-28T20:32:19Z","date_published":"2018-06-28T20:32:19Z","updated_at":"2026-07-27T19:05:05Z","subjects":["nursing","health sciences"],"languages":["eng"],"rights":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/10477/77985","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Moss, Margaret","Nursing"]},{"key":"dc:creator","label":"Author","values":["Coleman, Cindy L."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2018-06-28T20:32:19Z","2018","2018-05-07 13:54:42"]},{"key":"dc:publisher","label":"Institution","values":["State University of New York at Buffalo"]},{"key":"dc:type","label":"Dc Type","values":["Text","Dissertation"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["nursing","health sciences"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/10477/77985"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Ph.D.","Purpose: The purpose of this research study was to determine what, if any, association workplace incivility has with missed nursing care. This study explored a possible relationship between missed nursing care and workplace incivility. It also examined amounts of workplace incivility and missed nursing care for five nursing units. Finally, this study looked at the importance of five different sources of workplace incivility and their impact on missed nursing care. The research questions/hypotheses for this study are: Research Hypothesis 1: There will be a positive correlation between workplace incivility and missed nursing care. Research Hypothesis 2: There will be a difference in missed nursing care among nursing units. Research Hypothesis 3: There will be a difference in workplace incivility among nursing units. Research Question 1. What is the importance of the sources of incivility on the impact of missed nursing care? Method: This correlational study employed a descriptive, cross-sectional survey design. This study utilized a survey related to missed nursing care and a scale related to workplace incivility. Data were collected from 108 registered nurses who provide direct patient care in three rural Western New York hospitals. Demographic data were collected which provided insight into the participants of the study. Data analysis was performed utilizing SPSS (version 24). Descriptive statistics, Pearson's product-moment correlation, analysis of variance, and multiple regression were included in the data analyses. Results: The results of the study showed a mild positive correlation between workplace incivility and missed nursing care (r = .27, p < 0.01). A statistically significant difference was found between all nursing units except the surgical/operating units F(4, 96) = 10.988, p = .000. The greatest amount of missed nursing care was found in the medical/surgical units followed by the emergency room. The least amount of missed nursing care was found to be in the surgical/operating room followed by obstetrics. There was not a statistically significant difference in the mean scores of the frequency of workplace incivility among nursing units (p = .12). When comparing the sources of incivility and their impact on missed nursing care the regression model showed only two sources were statistically significant. These are the supervisor as an incivility source and the patient/family/visitor as an incivility source. These two sources showed that 9% of the variance in missed nursing care was predicted by workplace incivility. Conclusion: Any amount of missed nursing care impacts the safety and quality of patient care in acute care facilities. This study advanced the knowledge of factors that influence patient care, specifically workplace incivility's influence on missed nursing care. This study also examined the nursing units and determined the least and greatest amounts of missed nursing care and workplace incivility per unit. The sources of incivility were scrutinized and their importance on missed nursing care was shown. Further research is needed to determine if a revised nursing incivility scale would result in different findings."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Rural Nurses’ Perception of Workplace Incivility’s Influence on Missed Nursing Care"]}]}],"canonical_facts":{"dc:contributor":["Moss, Margaret","Nursing"],"dc:creator":["Coleman, Cindy L."],"dc:date":["2018-06-28T20:32:19Z","2018","2018-05-07 13:54:42"],"dc:description":["Ph.D.","Purpose: The purpose of this research study was to determine what, if any, association workplace incivility has with missed nursing care. This study explored a possible relationship between missed nursing care and workplace incivility. It also examined amounts of workplace incivility and missed nursing care for five nursing units. Finally, this study looked at the importance of five different sources of workplace incivility and their impact on missed nursing care. The research questions/hypotheses for this study are: Research Hypothesis 1: There will be a positive correlation between workplace incivility and missed nursing care. Research Hypothesis 2: There will be a difference in missed nursing care among nursing units. Research Hypothesis 3: There will be a difference in workplace incivility among nursing units. Research Question 1. What is the importance of the sources of incivility on the impact of missed nursing care? Method: This correlational study employed a descriptive, cross-sectional survey design. This study utilized a survey related to missed nursing care and a scale related to workplace incivility. Data were collected from 108 registered nurses who provide direct patient care in three rural Western New York hospitals. Demographic data were collected which provided insight into the participants of the study. Data analysis was performed utilizing SPSS (version 24). Descriptive statistics, Pearson's product-moment correlation, analysis of variance, and multiple regression were included in the data analyses. Results: The results of the study showed a mild positive correlation between workplace incivility and missed nursing care (r = .27, p < 0.01). A statistically significant difference was found between all nursing units except the surgical/operating units F(4, 96) = 10.988, p = .000. The greatest amount of missed nursing care was found in the medical/surgical units followed by the emergency room. The least amount of missed nursing care was found to be in the surgical/operating room followed by obstetrics. There was not a statistically significant difference in the mean scores of the frequency of workplace incivility among nursing units (p = .12). When comparing the sources of incivility and their impact on missed nursing care the regression model showed only two sources were statistically significant. These are the supervisor as an incivility source and the patient/family/visitor as an incivility source. These two sources showed that 9% of the variance in missed nursing care was predicted by workplace incivility. Conclusion: Any amount of missed nursing care impacts the safety and quality of patient care in acute care facilities. This study advanced the knowledge of factors that influence patient care, specifically workplace incivility's influence on missed nursing care. This study also examined the nursing units and determined the least and greatest amounts of missed nursing care and workplace incivility per unit. The sources of incivility were scrutinized and their importance on missed nursing care was shown. Further research is needed to determine if a revised nursing incivility scale would result in different findings."],"dc:format":["application/pdf"],"dc:identifier":["http://hdl.handle.net/10477/77985"],"dc:language":["eng"],"dc:publisher":["State University of New York at Buffalo"],"dc:rights":["Users of works found in University at Buffalo Institutional Repository (UBIR) are responsible for identifying and contacting the copyright owner for permission to reuse. University at Buffalo Libraries do not manage rights for copyright-protected works and cannot assist with permissions.","Copyright retained by author."],"dc:subject":["nursing","health sciences"],"dc:title":["Rural Nurses’ Perception of Workplace Incivility’s Influence on Missed Nursing Care"],"dc:type":["Text","Dissertation"]},"updated_at":"2026-07-27T19:05:05Z"}