A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.

Study of the critical factors for TQM implementation throughout the years, and longitudinal analysis of secondary quality winners of prestigious awards such as the Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal analysis in this research will enable verification that there are generic critical factors (CFs) for TQM implementation and generic critical areas of measurement (CAM) that if implemented fully and successfully will deliver excellence. Also, it will enable verification that these generic CFs help to ensure sustainable performance and this could help in answering how excellent organisations sustain their performance constantly. By studying what excellent organisations measure and what they place emphasis on throughout the year, the study will document measurements that have been used to sustain excellence and will consider empirically how these have led to tangible results over a period of twenty years; the study will examine MBNQA winners from 1988 until 2008. Finally, an excellence maturity assessment tool ¿assessment software¿ was developed as result of examining winning case studies over a long period of time, lists of critical factors of implementation (CFI) and critical areas of measurement (CAM) were extracted and used accompanied by the EFQM Excellence Model, and Zairi¿s two model ¿Index of Excellence¿ and ¿Ladder of Excellence¿. This formed the basis of the assessment tool developed; companies through this will be able to understand their level of excellence implementation and their position compared to world class organisations.

Grantor dc:publisher.institution

University of Bradford

Year dc:date.issued

2010

Author dc:creator

• Nasseef, Mohammed A.

Advisors dc:contributor.advisor

• Zairi, Mohamed
• Kamala, Mumtaz A.

• Total Quality Management (TQM)
• Sustainable TQM
• TQM implementation
• Critical factors
• Critical Areas of Measurement (CAM)
• Organizational excellence
• Critical success factors
• EFQM and MBNQA Excellence Model
• Performance excellence
• Quality impact
• Longitudinal analysis
• Baldrige winners and finalists

Statement dc:rights

• <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>.

Language dc:language.iso

en

Handle dc:identifier.uri

http://hdl.handle.net/10454/4450

OAI identifier oai:identifier

oai:bradscholars.brad.ac.uk:10454/4450