Investigating the Impact of Dark Personalities on Counterproductive Work Behaviour

A rise in Counterproductive Work Behaviours (CWB) within organisations has prompted research into the underlying causes. This research explores the link between the "Dark Triad" personality traits (Machiavellianism, narcissism, and psychopathy) and CWB in UK call centres. Utilising Social Exchange Theory (SET), the research investigates how perceived organisational support and religiosity influence this link. Employing a positivist approach with a quantitative framework, data was gathered through surveys from 750 call centre agents. The analysis, using Structural Equation Modelling (SEM), revealed a significant association between Dark Triad traits and CWB. Interestingly, perceived organisational support weakens this link, suggesting a supportive work environment can mitigate the negative effects of these personality traits. Additionally, religiosity specifically moderates the influence of Machiavellianism and psychopathy on CWB. These findings offer valuable insights for call centre managers. Fostering a supportive work environment through improved well-being initiatives, communication channels, skill development opportunities, and employee recognition can strengthen perceived organisational support and potentially reduce CWB. This research’s novelty lies in applying SET to examine the Dark Triad's impact on CWB within UK call centres. It introduces religiosity as a mitigating factor for specific traits and identifies perceived organisational support as a mediator in the overall relationship.

Grantor dc:publisher.institution

University of Bradford

Author dc:creator

• Rizvi, Lubna

Advisors dc:contributor.advisor

• Hussain, Zahid I.
• Danquah, Joseph kwadwo

• Dark Triad personality traits
• Counterproductive work behaviours
• Perceived organisational support
• Religiosity
• Social exchange theory
• Structural Equation Modelling (SEM)
• Work environment
• Call Centres
• United Kingdom

Statement dc:rights

• <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>.

Language dc:language.iso

en

Repository record dc:identifier.uri

https://bradscholars.brad.ac.uk/handle/10454/20478

OAI identifier oai:identifier

oai:bradscholars.brad.ac.uk:10454/20478