Agent Assignment for Process Management: Resource Management Support for Skill Intensive Applications of Workflow Technology Technical and Methodological Issues

Managing an organization’s resource talent particularly in assigning the right person to the right job at the right time is among the top challenges of today’s competitive business environments especially in skill intensive applications of workflow technology since skills of their employees directly affect the business paybacks. Despite that many companies already deal with managing their processes and their human resources, organizations are still feeling the problem of poor resource management. The dilemma is that Workflow Management Systems (WfMSs) support the execution of business process but do only offer static assignment strategies for resources such that an overall poor process performance results. Furthermore, Human Resource Management (HRM) performance evaluation methods lack agility and analytical capabilities that results in poor resource development. To solve this dilemma of poor resource management, this thesis contributes some technical and methodological supports considering some use case scenarios from a textile industry. It offers Agent Performance Evaluation (APE) Framework and Competency-driven Dynamic Resource Management (CDRM) Methodology to overcome the problem of static assignments and also to support proper resource development. Our APE framework not only evaluates and gives feedbacks of employees’ competency profiles but also performs an analysis of employees’ competencies for making best use of their talents thus supporting proper resource development. While, our CDRM methodology allocates dynamically only successful employees to their business processes through consistent support of APE framework and thus supports process optimization. This thesis also contributes a construct in the form of Goal concept and a methodology for continuous resource development in the form of Workflow Lifecycle Support for Continuous Resource Improvement. Defining goals within the process layer, enables organizations to define success criteria of their employees in parallel with all other criteria that influence the performance of an employee within the process. In fact, our APE Framework uses this criteria for evaluating the employees’ competency profiles that are latter used by CDRM methodology to allocate only successful employees to their business processes. The Workflow Lifecycle Support for Continuous Resource Improvement aims to define a precise and comprehensive methodology to elaborate a set of basic tasks that are needed to be performed during different phases of the standard workflow lifecycle to achieve continuous resource improvement.

Level thesis:degree_level

thesis.doctoral

Grantor dc:publisher

Universität Bayreuth

Year

2011

Author dc:creator

• Talib, Muhammad Ramzan

Contributors dc:contributor

• Jablonski, Stefan

Repository record source_url

https://epub.uni-bayreuth.de/id/eprint/313/

OAI identifier oai:identifier

oai:epub.uni-bayreuth.de:313