A pragmalinguistic analysis of missed opportunities for building rapport in interpreted medical interviews with Spanish-speaking patients.

Interpreted medical discourse presents significant challenges for communication because portions of the original message are often reduced, omitted, or revised (Aranguri, Davidson, & Ramirez, 2006), particularly by lay interpreters. Linguistic devices that contribute to rapport and politeness, such as mitigation, are often perceived as unimportant or unnecessary and are therefore omitted. Thus, when messages are conveyed without interpretation of politeness and rapport attempts, pragmatic issues and misunderstandings occur. The present investigation analyzed 43 transcriptions of interpreted medical consultations previously recorded at a family medicine clinic in Central Texas. The analysis quantified which rapport-building attempts most frequently occurred but were not interpreted and examined specific and general effects of noninterpretation, as well as potential consequences for physician-patient communication and rapport.

Name thesis:degree_name

M.A.

Level thesis:degree_level

Masters

Grantor

Baylor University.

Year dc:date.issued

2016

Author dc:creator

• Allison, Abigail Jordan, 1990-

Advisor dc:contributor.advisor

• Hardin, Karol J.

• Language.
• Rapport building.
• Physician-patient communication.

Statement dc:rights

• Baylor University works are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. Contact libraryquestions@baylor.edu for inquiries about permission.

Language dc:language.iso

en

Handle dc:identifier.uri

https://hdl.handle.net/2104/9655

OAI identifier oai:identifier

oai:baylor-ir.tdl.org:2104/9655