Demand/withdraw patterns in organizations.

The purpose of this study is to examine and investigate if demand/withdraw patterns occur in organizations, filling a gap in the literature exploring demand/withdraw outside of interpersonal relationships. Demand/withdraw is a pattern of communication in which one person makes a demand, complains, or nags, and the other relational partner avoids certain conversation(s) by withdrawing and becoming defensive. To date, studies examining demand/withdraw are housed within the interpersonal communication body of literature, but this study seeks to examine whether this pattern also occurs within organizations. Using a grounded theory approach, this thesis explores the phenomenon of demand/withdraw through qualitative interviews. The results of this study support that demand/withdraw patterns occur in the supervisor/subordinate relationship, as well as the coworker relationship, and all demand/withdraw patterns result in generally negative outcomes for the respective individuals. The theoretical and practical implications are discussed.

Name thesis:degree_name

M.A.

Level thesis:degree_level

Masters

Grantor

Baylor University.

Year dc:date.issued

2022

Author dc:creator

• Jamerson, Brianna N., 1999-

Advisor dc:contributor.advisor

• Ford, Jessica Lynn.

• Demand-withdraw patterns.
• Leader-member-exchange (LMX) theory.
• Grounded theory.
• Organizations.

Statement dc:rights

• Baylor University works are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. Contact libraryquestions@baylor.edu for inquiries about permission.

Language dc:language.iso

en

Handle dc:identifier.uri

https://hdl.handle.net/2104/12368

OAI identifier oai:identifier

oai:baylor-ir.tdl.org:2104/12368