Emotional Intelligence's Influence on Leadership Practices in Bangladesh's Banking Sector
type: CreativeWork
description: The study focuses on the effects of emotional intelligence (EI) on leadership behaviour in the banking sector in Bangladesh. EI refers to the capability to identify, comprehend, control and handle personal feelings and understand and respond appropriately to those of others. It discusses the critical EI competencies of banking managers, the effects of EI on the practices of team management, and its role in conflict management. Leadership concerns in the banking sector, which has a very high rate of technological changes and regulatory system variation, are unique to developing countries such as Bangladesh, where the financial sector faces issues like corruption and political influence. The ability of leaders to manage their feelings and those of other individuals is not only crucial in establishing a fruitful workplace but also in reducing problems in the organisation. In this study, 10 banking managers in Bangladesh were interviewed online using the Zoom platform. The study used a qualitative approach to determine how leaders who possesses high EI are better equipped to understand employees, encourage them, and maintain appropriate communication with them. The study revealed that EI leaders are better team managers, conflict resolvers and are able to adjust to the fast-evolving demands of the banking business. In particular, the study indicates that leaders with a high degree of EI are in a better position to deal with team behaviour, identify emotional issues in conflicts, and ensure effective communication in stressful contexts. The results indicate that EI not only increases the performance of the leader but also promotes the establishment of a favourable work environment and higher employee involvement rates. There is a significant gap in the existing literature on EI and leadership in the context of the Bangladesh banking industry; therefore, this study brings new knowledge about the relationship between EI and leadership performance. It recommends that incorp…
abstract: The study focuses on the effects of emotional intelligence (EI) on leadership behaviour in the banking sector in Bangladesh. EI refers to the capability to identify, comprehend, control and handle personal feelings and understand and respond appropriately to those of others. It discusses the critical EI competencies of banking managers, the effects of EI on the practices of team management, and its role in conflict management. Leadership concerns in the banking sector, which has a very high rate of technological changes and regulatory system variation, are unique to developing countries such as Bangladesh, where the financial sector faces issues like corruption and political influence. The ability of leaders to manage their feelings and those of other individuals is not only crucial in establishing a fruitful workplace but also in reducing problems in the organisation. In this study, 10 banking managers in Bangladesh were interviewed online using the Zoom platform. The study used a qualitative approach to determine how leaders who possesses high EI are better equipped to understand employees, encourage them, and maintain appropriate communication with them. The study revealed that EI leaders are better team managers, conflict resolvers and are able to adjust to the fast-evolving demands of the banking business. In particular, the study indicates that leaders with a high degree of EI are in a better position to deal with team behaviour, identify emotional issues in conflicts, and ensure effective communication in stressful contexts. The results indicate that EI not only increases the performance of the leader but also promotes the establishment of a favourable work environment and higher employee involvement rates. There is a significant gap in the existing literature on EI and leadership in the context of the Bangladesh banking industry; therefore, this study brings new knowledge about the relationship between EI and leadership performance. It recommends that incorp…
author: Hossain, Mohammad Sohrab
date published: 2026
date modified: 2026-07-27T18:45:47Z
provider: AUT University
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: AUT University