Oil And Water: A Qualitative Study Of Project Management Professionals’ Experience Delivering High Value Capital Infrastructure Projects Within an Operational Organisation
type: CreativeWork
description: Large, complex operational organisations often deliver capital projects as part of their overall business strategy. In many cases, these organisations will establish a project group to enable delivery of these projects. The project group will generally consist of project management professionals hired for the duration of the project (Andersen et al., 2007; Ershadi et al., 2021; Thiry & Deguire, 2007). Typically, these project teams lean heavily on their operational colleagues and the organisation’s internal corporate services to support project delivery. There is a large body of research investigating collaboration and collaborative behaviours between stakeholders in project management, however, the common focus is collaboration between external stakeholders, e.g. contractors, designers, and consultants (Hällström, 2024; Moradi et al., 2022; Vosman et al., 2023; Wei et al., 2022). Little research has been conducted to understand the collaborative behaviours of cross-functional teams within a single organisation, when a project team is focused on project delivery, and requires the support of their operational colleagues focused on running operations and the organisation’s business as usual. This dissertation includes a review of project management literature, including research on high-performing teams, collaboration, and collaborative behaviours. This study investigates the perceived enablers and barriers for project delivery teams to engender productive collaboration with their operational peers in the delivery of capital projects. Qualitative data was collected via an online survey of project delivery professionals currently involved in the delivery of a high value capital project within a large, complex operational organisation. Twenty project management professionals completed the survey, providing written accounts of their experiences delivering capital projects within an operational organisation, and their perceptions of what they consider the barriers and ena…
abstract: Large, complex operational organisations often deliver capital projects as part of their overall business strategy. In many cases, these organisations will establish a project group to enable delivery of these projects. The project group will generally consist of project management professionals hired for the duration of the project (Andersen et al., 2007; Ershadi et al., 2021; Thiry & Deguire, 2007). Typically, these project teams lean heavily on their operational colleagues and the organisation’s internal corporate services to support project delivery. There is a large body of research investigating collaboration and collaborative behaviours between stakeholders in project management, however, the common focus is collaboration between external stakeholders, e.g. contractors, designers, and consultants (Hällström, 2024; Moradi et al., 2022; Vosman et al., 2023; Wei et al., 2022). Little research has been conducted to understand the collaborative behaviours of cross-functional teams within a single organisation, when a project team is focused on project delivery, and requires the support of their operational colleagues focused on running operations and the organisation’s business as usual. This dissertation includes a review of project management literature, including research on high-performing teams, collaboration, and collaborative behaviours. This study investigates the perceived enablers and barriers for project delivery teams to engender productive collaboration with their operational peers in the delivery of capital projects. Qualitative data was collected via an online survey of project delivery professionals currently involved in the delivery of a high value capital project within a large, complex operational organisation. Twenty project management professionals completed the survey, providing written accounts of their experiences delivering capital projects within an operational organisation, and their perceptions of what they consider the barriers and ena…
author: Laus, Megan
date published: 2025
date modified: 2026-07-27T18:45:59Z
provider: AUT University
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: AUT University