The Dynamics of Task-related Discussion in the Pursuit of Radical Innovation: Innovation Project Teams as Interpretation Systems

As global competition is increasingly intensified, radical innovation has become more and more important for corporations in high-velocity industries. Thanks to the advances of information systems and communication media, corporations can easily reach out to experts all over the world and form project teams dedicated to the innovation effort. However, research shows that while some innovation teams are very successful in achieving significant breakthroughs, many struggle to make their collaborations work. In this dissertation, we aim to provide a comprehensive understanding of the collaboration challenges that an innovation team faces. By considering the simultaneous needs for differentiation and integration in the innovation effort and taking a communication/ interpretive perspective, we develop a theoretical model to investigate how the processes of differentiation and integration are shaped through team communication and influence an innovation team's collaboration outcomes. Specifically, we delineate four structural properties of team communication to capture these two processes - the number of issue streams explored, the number of attention switches initiated, the conceptual linkage between issue streams, and the level of deliberation after each attention switch - and identify four categories of factors that influence the development of these two processes - team composition, semi-structures, communication contexts, and communication environments. We conduct a case study as a preliminary test of our theoretical model, and find that the model provides comprehensive explanations for the collaboration dynamics and issues of these teams. We believe such a theoretical model can contribute to a better understanding of the complexity involved in an innovation project and bring fresh insights to the design of information systems for supporting an innovation team.

Name thesis:degree_name

Ph.D.

Level thesis:degree_level

doctoral

Discipline thesis:degree_discipline

Graduate College

Grantor dc:publisher

The University of Arizona.

Year dc:date.issued

2013

Author dc:creator

• Chen, Yi-Da

Advisor dc:contributor.advisor

• Brown, Susan A.

Committee members dc:contributor.committeemember

• Brown, Susan A.
• Goes, Paulo
• Galaskiewicz, Joseph
• Durcikova, Alexandra

• Communication Media
• Information Systems
• Innovation project team
• Interpretation Systems
• Radical innovation
• Management Information Systems
• Collaboration Dynamics

Statement dc:rights

• Copyright © is held by the author. Digital access to this material is made possible by the University Libraries, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author.

Language dc:language.iso

en_US

Handle dc:identifier.uri

http://hdl.handle.net/10150/311106

OAI identifier oai:identifier

oai:repository.arizona.edu:10150/311106