{"id":{"repo_id":"anu","oai_identifier":"oai:openresearch-repository.anu.edu.au:1885/48200"},"canonical_url":"https://search.dev.ndltd.org/etd/anu/oai:openresearch-repository.anu.edu.au:1885/48200","repository":{"repo_id":"anu","name":"Australian National University","base_url":"https://openresearch-repository.anu.edu.au/server/oai/request"},"display":{"title":"Emotional Work: A Psychological View","abstract":"At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶ Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶ ...","abstract_html":"At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶ Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶ ...","abstract_has_math":false,"creators":["Strazdins, Lyndall"],"institution":null,"degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2000,"date_issued":"2000","date_published":"2000","updated_at":"2026-07-24T00:54:49Z","subjects":["psychology","emotional work","social support provision","emotional contagion","work stress","domestic work","Integrative Emotional Work Inventory","IEW"],"languages":["en"],"rights":[],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["b2069202x"],"render_values":[{"text":"b2069202x","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/1885/48200","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:creator","label":"Author","values":["Strazdins, Lyndall"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2009-08-18T00:46:19Z","2011-01-04T02:36:15Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2009-08-18T00:46:19Z","2011-01-04T02:36:15Z"]},{"key":"dc:date.issued","label":"Date","values":["2000"]},{"key":"dc:type","label":"Dc Type","values":["Thesis (PhD)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["psychology","emotional work","social support provision","emotional contagion","work stress","domestic work","Integrative Emotional Work Inventory","IEW"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en"]},{"key":"dc:rights.uri","label":"Rights URI","values":["The Australian National University"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["b2069202x"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://hdl.handle.net/1885/48200"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶ Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶ ..."]},{"key":"dc:title","label":"Title","values":["Emotional Work: A Psychological View"]}]}],"canonical_facts":{"dc:creator":["Strazdins, Lyndall"],"dc:date.accessioned":["2009-08-18T00:46:19Z","2011-01-04T02:36:15Z"],"dc:date.available":["2009-08-18T00:46:19Z","2011-01-04T02:36:15Z"],"dc:date.issued":["2000"],"dc:description.abstract":["At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶ Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶ ..."],"dc:identifier.other":["b2069202x"],"dc:identifier.uri":["http://hdl.handle.net/1885/48200"],"dc:language.iso":["en"],"dc:rights.uri":["The Australian National University"],"dc:subject":["psychology","emotional work","social support provision","emotional contagion","work stress","domestic work","Integrative Emotional Work Inventory","IEW"],"dc:title":["Emotional Work: A Psychological View"],"dc:type":["Thesis (PhD)"]},"updated_at":"2026-07-24T00:54:49Z"}