International Students' Perceptions of Enrollment Support Services at Andrews University: An Analysis of 2021-2024 Data
type: CreativeWork
description: Problem Enrollment services are crucial in shaping students' early experiences by guiding them through complex administrative processes and facilitating their adjustment to the higher education environment. Research indicates that the quality of these services significantly impacts students' first impressions, engagement, and overall satisfaction with their educational journey. However, a gap exists in research specifically focused on how enrollment services affect the experiences of international students navigating higher education. This study examines international students' perceptions regarding enrollment services at Andrews University from 2021 to 2024. It aims to identify the key factors that influence international student enrollment data, evaluate their perceptions of service quality, assess the correlation between various aspects of these services and student satisfaction, and explore how these dimensions shape students' experiences with communication throughout the enrollment process. Insights from this research can help universities develop targeted, data-driven improvements to their services, supporting enrollment growth, student retention, and enhancing global competitiveness. Method This research adopted a quantitative, descriptive, non-experimental, and correlational approach, utilizing secondary data to explore international students' perceptions of enrollment services at Andrews University between 2021 and 2024. Pearson correlation analysis assessed the strength and direction of relationships between variables. An exploratory factor analysis (EFA) was conducted to identify the underlying factor structure of the enrollment service dimensions. Additionally, linear regression (LR) was used to evaluate how these variables predicted international students' satisfaction with enrollment services. Results Exploratory factor analysis supported a two-factor model (Administrative and Support Services and Communication and Information Services), showing strong…
abstract: Problem Enrollment services are crucial in shaping students' early experiences by guiding them through complex administrative processes and facilitating their adjustment to the higher education environment. Research indicates that the quality of these services significantly impacts students' first impressions, engagement, and overall satisfaction with their educational journey. However, a gap exists in research specifically focused on how enrollment services affect the experiences of international students navigating higher education. This study examines international students' perceptions regarding enrollment services at Andrews University from 2021 to 2024. It aims to identify the key factors that influence international student enrollment data, evaluate their perceptions of service quality, assess the correlation between various aspects of these services and student satisfaction, and explore how these dimensions shape students' experiences with communication throughout the enrollment process. Insights from this research can help universities develop targeted, data-driven improvements to their services, supporting enrollment growth, student retention, and enhancing global competitiveness. Method This research adopted a quantitative, descriptive, non-experimental, and correlational approach, utilizing secondary data to explore international students' perceptions of enrollment services at Andrews University between 2021 and 2024. Pearson correlation analysis assessed the strength and direction of relationships between variables. An exploratory factor analysis (EFA) was conducted to identify the underlying factor structure of the enrollment service dimensions. Additionally, linear regression (LR) was used to evaluate how these variables predicted international students' satisfaction with enrollment services. Results Exploratory factor analysis supported a two-factor model (Administrative and Support Services and Communication and Information Services), showing strong…
author: Zaccariotto Batista, Erica Fernanda
keywords: Enrollment Support, International Students, Andrews University, Higher Education Administration
date published: 2025-01-01T08:00:00Z
date modified: 2026-07-24T00:54:19Z
provider: Andrews University
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Andrews University