An Examination of Cross-Cultural Understanding in a Global Automotive Company

<p>Purpose of the Study</p> <p>Global Motors o f the United States and Baumgart AG of Germany came together to produce an automobile that was marketable in both countries. Since this project involved people from two cultures, the purpose of this study was to examine perceived cultural markers at work during this joint vehicle development project by identifying these markers and investigating their effects on the overall success of the joint-venture project.</p> <p>Methodology</p> <p>I chose to use a qualitative methodology, specifically focus groups. All engineers who worked on the project team received an email inviting them to participate and assuring them of anonymity. Twenty-seven percent of the project team chose to participate (a total of 30 participants).</p> <p>Results</p> <p>I found only 4 cultural markers that had both a major presence on this first joint venture project team and affected the success of the project. They were Social Exchange (motivated by facts vs. emotion), Formality (preference for structured work or unstructured work), Risk Response (aversion to risk vs. comfort with risk), and Operating Authority (deference to position authority or expertise authority). Two other cultural markers were found to have minor impact, Results Orientation (whether a person was more concerned with the results or the process used to obtain the results) and Adaptability (Those comments related to whether or not the person seemed to strive for consensus among parties). There was no evidence found relating to the cultural markers of Individualism or Use of Time as seen in the literature.</p> <p>Conclusion</p> <p>Cultural Markers were present on this joint-venture project team and affected the success of this project in the following ways: “Success was impeded early-on. ” “Faulty assumptions were made. ” “Timing and performance targets were missed. ” “There were inappropriate responses to directions. ” “We assumed we had agreement, when there was no agreement. ” “Teamwork was non-existent at first. ”</p>

Name thesis:degree_name

Doctor of Philosophy

Level thesis:degree_level

Dissertation

Discipline thesis:degree_discipline

Leadership PhD

Year

2004

Author dc:creator

• Phillips, A. Dale

Contributors dc:contributor

• Elsie P. Jackson
• Loretta B. Johns
• Douglas Jones

• Industrial and Organizational Psychology
• International Business

Repository record dc:identifier

https://digitalcommons.andrews.edu/dissertations/631

OAI identifier oai:identifier

oai:digitalcommons.andrews.edu:dissertations-1630