{"id":{"repo_id":"alabama","oai_identifier":"oai:ir.ua.edu:123456789/6484"},"canonical_url":"https://search.dev.ndltd.org/etd/alabama/oai:ir.ua.edu:123456789/6484","repository":{"repo_id":"alabama","name":"University of Alabama","base_url":"https://ir-api.ua.edu/oai/request"},"display":{"title":"Exploring the concept and application of crisis-induced uncertainty in organizational crises","abstract":"This dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. Through reviewing current theories about uncertainty in risk communication and interpersonal communication, this dissertation created a term, crisis-induced uncertainty, and conceptualized the construct. The researcher designed two studies to measure and test the construct separately. Study 1 aimed to develop a multidimensional scale to capture crisis-induced uncertainty. Two samples were collected to validate the scale (n1 = 341; n2 = 294). Through the comprehensive assessment of content validity, construct validity, discriminant validity, convergent validity, and reliability, this study yielded a three-dimension scale with 11 measurement items. Crisis-induced uncertainty contained three dimensions: protection uncertainty, process uncertainty, and relationship uncertainty. Using a survey (n3 = 324), Study 2 attempted to discover the relationship between crisis-induced uncertainty and organization-public relationships, and the relationship between crisis-induced uncertainty and information-seeking behaviors. The survey revealed that crisis-induced uncertainty significantly predicts satisfaction, trust, and commitment. It also indicated that crisis-induced uncertainty does not change people’s information-seeking behaviors during a crisis. This dissertation greatly contributes to the understanding of uncertainty during a crisis and paves the way for future uncertainty research in the crisis context.","abstract_html":"This dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. Through reviewing current theories about uncertainty in risk communication and interpersonal communication, this dissertation created a term, crisis-induced uncertainty, and conceptualized the construct. The researcher designed two studies to measure and test the construct separately. Study 1 aimed to develop a multidimensional scale to capture crisis-induced uncertainty. Two samples were collected to validate the scale (n1 = 341; n2 = 294). Through the comprehensive assessment of content validity, construct validity, discriminant validity, convergent validity, and reliability, this study yielded a three-dimension scale with 11 measurement items. Crisis-induced uncertainty contained three dimensions: protection uncertainty, process uncertainty, and relationship uncertainty. Using a survey (n3 = 324), Study 2 attempted to discover the relationship between crisis-induced uncertainty and organization-public relationships, and the relationship between crisis-induced uncertainty and information-seeking behaviors. The survey revealed that crisis-induced uncertainty significantly predicts satisfaction, trust, and commitment. It also indicated that crisis-induced uncertainty does not change people’s information-seeking behaviors during a crisis. This dissertation greatly contributes to the understanding of uncertainty during a crisis and paves the way for future uncertainty research in the crisis context.","abstract_has_math":false,"creators":["Zhou, Ziyuan"],"institution":"University of Alabama Libraries","degree_name":null,"degree_level":null,"degree_discipline":null,"degree_department":null,"school":null,"contributors":["Brown, Kenon","Zhou, Shuhua","Pederson, Joshua","Choi, Youn-Jeng"],"advisors":["Ki, Eyun-Jung"],"committee_chairs":[],"committee_members":[],"year":2019,"date_issued":"2019","date_published":"2019","updated_at":"2026-07-27T18:44:10Z","subjects":["Mass communication"],"languages":["en_US","English"],"rights":["All rights reserved by the author unless otherwise indicated."],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["u0015_0000001_0003427","Zhou_alatus_0004D_13874"],"render_values":[{"text":"u0015_0000001_0003427","href":null,"code":true},{"text":"Zhou_alatus_0004D_13874","href":null,"code":true}]}]},"links":{"outbound_url":"http://ir.ua.edu/handle/123456789/6484","outbound_label":"Repository record","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Brown, Kenon","Zhou, Shuhua","Pederson, Joshua","Choi, Youn-Jeng"]},{"key":"dc:contributor.advisor","label":"Advisor","values":["Ki, Eyun-Jung"]},{"key":"dc:contributor.other","label":"Dc Contributor Other","values":["University of Alabama Tuscaloosa"]},{"key":"dc:creator","label":"Author","values":["Zhou, Ziyuan"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2020-01-16T15:03:47Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2020-01-16T15:03:47Z"]},{"key":"dc:date.issued","label":"Date","values":["2019"]},{"key":"dc:publisher","label":"Institution","values":["University of Alabama Libraries"]},{"key":"dc:type","label":"Dc Type","values":["thesis","text"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Mass communication"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["English"]},{"key":"dc:language.iso","label":"Language (ISO)","values":["en_US"]},{"key":"dc:rights","label":"Dc Rights","values":["All rights reserved by the author unless otherwise indicated."]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.other","label":"Dc Identifier Other","values":["u0015_0000001_0003427","Zhou_alatus_0004D_13874"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["http://ir.ua.edu/handle/123456789/6484"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Electronic Thesis or Dissertation"]},{"key":"dc:description.abstract","label":"Abstract","values":["This dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. Through reviewing current theories about uncertainty in risk communication and interpersonal communication, this dissertation created a term, crisis-induced uncertainty, and conceptualized the construct. The researcher designed two studies to measure and test the construct separately. Study 1 aimed to develop a multidimensional scale to capture crisis-induced uncertainty. Two samples were collected to validate the scale (n1 = 341; n2 = 294). Through the comprehensive assessment of content validity, construct validity, discriminant validity, convergent validity, and reliability, this study yielded a three-dimension scale with 11 measurement items. Crisis-induced uncertainty contained three dimensions: protection uncertainty, process uncertainty, and relationship uncertainty. Using a survey (n3 = 324), Study 2 attempted to discover the relationship between crisis-induced uncertainty and organization-public relationships, and the relationship between crisis-induced uncertainty and information-seeking behaviors. The survey revealed that crisis-induced uncertainty significantly predicts satisfaction, trust, and commitment. It also indicated that crisis-induced uncertainty does not change people’s information-seeking behaviors during a crisis. This dissertation greatly contributes to the understanding of uncertainty during a crisis and paves the way for future uncertainty research in the crisis context."]},{"key":"dc:format.medium","label":"Dc Format Medium","values":["electronic"]},{"key":"dc:format.mimetype","label":"Dc Format Mimetype","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Exploring the concept and application of crisis-induced uncertainty in organizational crises"]}]}],"canonical_facts":{"dc:contributor":["Brown, Kenon","Zhou, Shuhua","Pederson, Joshua","Choi, Youn-Jeng"],"dc:contributor.advisor":["Ki, Eyun-Jung"],"dc:contributor.other":["University of Alabama Tuscaloosa"],"dc:creator":["Zhou, Ziyuan"],"dc:date.accessioned":["2020-01-16T15:03:47Z"],"dc:date.available":["2020-01-16T15:03:47Z"],"dc:date.issued":["2019"],"dc:description":["Electronic Thesis or Dissertation"],"dc:description.abstract":["This dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. 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