Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 108 for “"social exchange theory"”.
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Customer resistance to chatbots in financial services: a social exchange theory perspective
… challenging for firms. This study leaned on social exchange theory by examining customers' perceived benefits and perceived costs of chatbots and how these can be mitigated or exploited to overcome customer resistance to chatbots in the financial services industry. This study had two primary …
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An analysis of the factors that motivate undergraduate alumni donors at University of the Pacific based on social exchange theory
… make gifts to their alma mater and to examine if social exchange theory can be applied to the giving behaviors of these alumni. The research questions that were addressed were 1) to what extent were Pacific alumni satisfied with their University of the Pacific experiences as a student and as …
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Single Fathers And Social Support
… into consideration when deciding which types of social support to use in helping them raise their children. By analyzing the results with the concepts of social exchange theory, we can better understand why some types of support are used and why others are not. Social exchange theory states that …
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HR practices, commitment, job performance and early retirement among older employees with an on average low occupational status
… interviews. Using the principles underlying social exchange theory, it was expected that perceived quality of HR practices would have a positive relationship with job performance and affective organizational commitment and a negative relationship with a preference for early retirement. …
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Middle Managers’ Emotional Perceptions of Customer-Centric Strategies, Policies, and Goals
… change through the theoretical lens of social exchange theory (SET). The focus of this study was employees who constantly weighed the perceived organizational benefits or punishments in response to their behavior. SET theorists have long viewed actors in social exchanges (i.e., …
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SPILLOVER EFFECTS OF SPORT PARTICIPATION PROGRAMS ON EMPLOYEES’ PSYCHOLOGICAL AND BEHAVIORAL CHANGES IN THE WORKPLACE
Drawing on social exchange theory and the notion of behavioral spillover, this dissertation provides empirical evidence that organizational support for employees’ participation in organized sport participation programs can engender employees’ psychological and behavioral changes in the workplace. …
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Outsourcing to trusts: a social exchange analysis of the employee experience
… employment relationship. The research draws on social exchange theory as way of conceptualising the employment relationship and henceforth explores changes to it during the process of outsourcing. The research is primarily based on three longitudinal case studies (leisure services outsourced to …
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Coaching as a social exchange : examining the role of coaching in talent management
… a talent management practice through the lens of social exchange theory and the psychological contract. Overall, the findings indicate that talent coaching comprises a distinct practice blending a range of existing helping interventions used in organisations. By applying a social exchange theory …
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Performance Implications of Multi -Partner Channel Relationships
… arguments from transaction cost analysis, agency theory, and social exchange theory, the dissertation examined a model of relationship strength as a function of dependence and relationship fairness perception, developed a classification schema for multi-partner relationships, and tested …
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Unlearning the narrative: integrating relationship science and machine learning to identify the determinants of African American adults' romantic relationship satisfaction
… of racial and ethnic stratification for U.S. social systems and disparities in relationship outcomes. For example, scholars argue that the weight of historical and contemporary racial oppression may be reflected more deeply in African American partnerships relative to groups of similar …
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Social and Cultural Influences on Nontraditional Students' Decision to Seek Higher Education
… of this study was to determine some of the social and cultural influences on nontraditional students' decisions to seek higher education. The thesis of this project is that nontraditional students are reacting to changes in the occupational structure of the United States. The six …
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Garfield County resident perceptions of the indirect effects of the 2002 Winter Olympics
… have some impact on Garfield County, Utah. Using social exchange theory, the study sought to better understand public sentiment regarding the upcoming mega-event. Certain resident values were examined in relation to tourism; The results show that some residents perceive that the Olympics will …
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Becoming a Sister: The Socialization of Women into a Sorority
… into the sorority and how these women fully socialize themselves into this group of women who already have bonded with each other. A synthesis of symbolic interactionism and social exchange theory helps to break down the socialization process and shows how the new members move through the …
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Perceptions of Commitment
… 2004. Responses related to levels of commitment, social exchange theory, expectations, and communication were collected. T-test analysis revealed no differences in level of commitment for any of the variables investigated. Data revealed the majority of participants were unaware of OMI and had …
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The effects of message direction and sex differences on the interpretation of workplace gossip
… Applying symbolic interactionism and social exchange theory, seven relationships between variables are proposed. The seven hypotheses are tested via a web-based questionnaire that manipulated the message direction and sex of the gossiper and gossip receiver. Two hundred seventy-six …
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Strategic human resource management and organisational performance : a study of the university administrators in Cyprus
… Based View, the Behavioural Perspective and the Social Exchange Theory, the study provides a conceptual framework consisting of five constructs through which the underlying mechanisms linking the system of HRM practices and organisational performance are examined. It is proposed that HRM systems …
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Understanding the influence of customer relationship management strategies in the UK gambling sector : social exchange and relationship marketing perspectives
… upon two concepts that are mutually enriching: Social Exchange and Relationship Marketing theories. The two theories play an important role delineating loyalty program member’s and their behaviour. Where relationship marketing theory views mutual benefits within relational exchanges, it does not …
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Adult Children of Divorce: Explaining Romantic Relationships into Adulthood
… research and framing the current study with Social Exchange Theory (Blau, 1964; Homans, 1958; Kelley & Thibaut, 1978), this study examined adults 18 or older from divorced and married families and evaluated their perceptions of their own romantic relationships. Surveying these adults (N=266), …
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The interplay of elements affecting host community resident attitudes toward tourism: a path analytic approach
… attitudes toward tourism. The principles of social exchange theory provided the framework for a tourism exchange system model which posits that tourism is a system of exchanges of resources between the tourist, the host community, and the tourist business and service sector. The research …
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Socialization in Chinese Academic Immigrants' Conversion to Christianity
The aim of this research is to find social factors in Chinese academic immigrants’ conversion to Christianity using the perspectives of symbolic interactionism and social exchange theory. The research data are drawn from observation and interviews. Fourteen Chinese student converts were …
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