Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 4 of 4 for “"servicescapes"”.
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Evaluating gender in retail servicescapes: Beyond the heteronormative binary approach
For consumers who view gender and sexual orientation as fluid concepts, navigating and interpreting in-store atmospherics is a crucial step in their process of reaffirming gender identity, exploring their self-expression, and finding ways of fitting in. A non-binary individual who prefers a more …
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Achieving excellence in services: an empirical study in the UAE banking sector.
… (9) Service Design, (10) Employees, (11) Servicescapes, (12) Quality Systems. Furthermore, it *has been found that the organisational experiences of TQM implementation in-the service- sector in UAE are far from being mature. There is a lot of evidence with reference to the survey results …
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Conceptualizing and Measuring Design of Retail Environments
<p>Managing the retail environment is critical for retailers since the retail environment affects consumer’s behavior within a store. To investigate retail environments, researchers often group the environment into three dimensions—an ambient, a social and a design dimension. While the ambient …
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Building Servicescape Culture: Examining Social Order, Spatial Change, and Consumer Experience
Many mixed-use retail areas feature publicly-accessible spaces that facilitate community-oriented activities, such as craft fairs and concerts, alongside more conventional market-oriented activities, such as shopping and dining. Mixed-use development is growing rapidly by blending residential, …