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Showing 1 to 1 of 1 for “"service sabotage"”.
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Emotional Exhaustion and Its Role in Service Sabotage among Boundary Spanners
… impacts a boundary spanning employee's usage of service sabotage behaviors (SSB). This dissertation also investigates how perceived organizational support (POS) and perceived supervisory support (PSS) alleviate a boundary spanning employee's EE and SSB. Furthermore, this dissertation examines how …