Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 64 for “"service performance"”.
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Aircraft system safety : a new approach to assessing in-service performance
Increasingly stringent equipment performance and reliability requirements are being specified to the aerospace industry by aircraft manufacturers, driven by the expectations of both certification authorities and operators. The reality is that aircraft system and equipment reliability in service can …
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Opportunistic Resource Management to Improve Network Service Performance in User-created Networks
Internet service providers have always struggled to provide sufficient last-hop connectivity to end-users. Even as new broadband technologies are beginning to meet end-user demands for indoor access, end-users are now demanding always-on high-speed mobile connectivity where ever they are. Wireless …
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The impact of animosity, ethnocentrism, religiosity and service performance on Saudis’ attitude towards airline services
… of animosity, ethnocentrism, religiosity and service performance (moderator variable) on the attitudes of Saudi consumers towards airline services (dependent variable). This was noteworthy and timely, given the context of Vision 2030 and its National Transformation Plan having introduced …
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Trait Emotional Intelligence, Personality and the Self-Perceived Performance Ratings of Casino Key Account Representatives
… of emotional intelligence on frontline employee service performance in the casino industry. Emotional intelligence is a relatively recent psychological construct that has attracted substantial interest in both the popular literature and within academia. A major appeal of emotional intelligence …
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Human resource management, employee attitudes and business performance in Post Office Ltd
… (HRM) practices by organisations and their performance has been confirmed by numerous studies, there is a need for greater understanding of why such effects occur. Recently, the attention of researchers has shifted towards understanding the so-called ‘black box’ linking HRM and business …
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Durability and mode-I fracture of fiber-reinforced plastic (FRP)/wood interface bond
… develop a qualification program to evaluate the service performance and fracture of composite/wood bonded interfaces. The proposed method is used for two types of FRP wood interface: FRP strips (plates) bonded to wood (used commercially for glulam timber beams) and wood cores wrapped with FRP by …
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A Comparison of the Situational and Patterned Behavioral Description Interview in Predicting Job Performance
… types of interview questions in predicting job performance was measured. Both interview formats had good inter-item and inter-rater reliability. Overall, the situational interview was a better predictor of current "Customer Service" performance and overall year-end performance than the patterned …
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The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization
… investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is …
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Reducing wave cycle time at a multi-channel distribution center
… and processes to handle the increased service levels (faster cycle time) that accompanies this digital volume. One challenge that arises during this transition is how to implement the new processes in existing, capital intensive, warehouses. This thesis presents methods for improving …
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The impact of Amtrak performance in the Northeast Corridor
The performance of Amtrak's Acela and Regional services in the Northeast Corridor (NEC) is a topic that, while frequently discussed as substandard by some travelers, has received minimal attention in the compendium of open source research literature. Amidst leading discussions in U.S. Congress to …
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Characterizing transit system performance using Smart Card data
… side of public transportation. Transit system performance is defined along three dimensions: the supply of trains or buses; the demand from passengers; and the product of the two, service performance. This research takes a broad view of these dimensions, and explores several means of measuring …
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Impact analysis of MBTA 2009 Key Bus Route Initiative program
… Bay Transit Agency (MBTA) has the stated service objectives of customer service excellence, accessibility, reliability, and state-of-the-art technology. Over the last few years, the MBTA has been concerned about a possible decline in bus service quality. In response, the MBTA launched the …
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The management of customer feedback in the development of service orientation in the public sector
This thesis explores how service orientation can be developed in public sector settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to …
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Identifying inventory excess and service risk in medical devices : a simulation approach
… struggle to balance between inventory and service performance, as the products are non-interchangeable and inventory investment is expensive. To find the right level of inventory, we first used unsupervised clustering method to find demand pattern uncertainty for each product. Then, we …
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