Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 55 for “"service organisations"”.
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Motivations to volunteer in selected service organisations in Australia
The contributions of volunteers assist many organisations to stretch scarce resources further in a bid to provide important services to the community. Such organisations are challenged to motivate the participation of new and continuing volunteers. Although most people in the community recognise …
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Determinants of CEO remuneration, for JSE listed financial service organisations
… to what degree. The study focussed on JSE listed organisations in the financial services sector. And the sample was made up of the top 15 organisations, based on their market capitalisation. Data was collected over a five-year period, spanning 2015-2019. Main Findings: The main findings of this …
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Beyond certification: The maintenance of ISO 9000 in Malaysian service organisations
… companies" (GLCs) classified as being in the service industry. Both are mature holders of ISO 9000 certification and the research focuses on how they have gone about maintaining and improving their quality management system (QMS), the extent to which they have succeeded, and what management …
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An empirical examination of the marketing problems experienced by New Zealand service organisations
Services marketing in New Zealand remains in its infancy with little research examining even the most fundamental aspects of services marketing from a New Zealand perspective. This study takes a step towards addressing this deficiency by examining the extent that New Zealand service organisations …
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The competencies of leaders of innovative change in health service organisations: an exploratory study
… used by leaders of innovative change in health service organisations. A competency is defined as a capability that enables an individual to be effective in a task or a role. Leadership is defined as a process of influencing others to agree what needs to be done, and how it can be done, and …
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Consumer perceptions and experiences of relationships with service organisations: financial, travel and tourism organisations.
… to do so in the future. In the last two decades organisations have increasingly been focussing on how to relate to their markets. One response to this complexity of the marketing environment has been Relationship Marketing (RM). While the benefits of long-term and trusting relationships with …
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Leadership in human service organisations: Conceptions, strategies and preconditions to promote and maintain health at work
… to promote and maintain health at work in human service organisations. Methods: The qualitative study I and prospective study II are both part of a research and development programme (The SAMS study) of workplace health promotion (WHP) projects and the setting was the City of Göteborg. …
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Effective Insiders in the Voluntary Service Sector; Developing a Framework and Process for Service Organisations Engaging Volunteers
… supply has not kept pace. In this environment, organisations that depend on a volunteer workforce need to focus on managing volunteers effectively to create and sustain their commitment to the organisation in the long-term. They also need to ensure that they have the processes in place to ensure …
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An analysis of the impact of reduced donor funding on sustainability of Namibia network of aids service organisations (NANASO)
The aim of this study was to analyse the impact of reduced funding on sustainability of the projects carried out by NGOs in Namibia. The sub objectives of the study was to analyse the impact of reduced level of financing by donors on the project sustainability of NANASO in Namibia, to analyse the …
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An investigation into the link between Human Resource Management practices and service-orientated behaviour in South African service organisations
In line with global trends in the economy, the service industry is making an increasingly important contribution to South Africa's economy. In order to stay competitive in both the international and national economies, service organisations in South Africa face numerous challenges that have …
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A study of organisations and their responses to the social needs of Mbekweni
This study examines Human Service Organisations and community organisations operating in Mbekweni during the period January to June 1988. These organisations were examined in order to identify the characteristics that distinguish them from each other in as far as service delivery is concerned. The …
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Worker participation within the human service context
… participation of workers within two human service organisations, within the education field in the Western Cape. It also examines the reasons, degrees and levels of participation as well as the impact it has on individual workers and the organisations as a whole. The case study method was …
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The state of fundraising within the nonprofit social service sector : a study to determine how and to what levels of success South African NPOs are managing and operating their fundraising functions
… within the South African nonprofit social service sector at the end of the 2007/2008 financial year. The overall aim of the study was to evaluate the fundraising capacities of social service organisations, in order to ascertain whether organisations were proficient in their …
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Business orientated resource diversification in smaller social service nonprofits : why some are adopting and others are not
… the current key challenges for nonprofit social service organisations is how to diversify resource mobilisation practices in order to build sustainable organisations that can innovatively achieve social mission. Two approaches to resource mobilisation that are promoted within Australia are social …
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Organisational democracy and economic viability in producer cooperatives in the Western Cape Region of South African and in Zimbabwe : case studies and comparative analysis
… analysis of participatory-democratic organisations in 'third world' contexts. Firstly, it assesses the degree of participatory democracy in each enterprise studied. Secondly, it explores whether cooperative development is a process. Thirdly, it assesses the applicability of existing …
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Diversity Management in a Post-colonial Multi-ethnic Context in the Global South. The Case of the Nigerian Public Service
… employees’ lived experiences of DM in public service organisations in Nigeria. It provides insight into employees’ perceptions of the resulting justice and fairness of DM policies, including that of the Federal Character Principle (FCP), through employees’ voices and narratives of encounters …
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The role of Telkom SA Ltd. in the Western Cape: a case study on the management of its retrenchment process
… globalisation, privatisation of public sector organisations, technological advances, and operational requirements. These factors almost always lead to organisations reducing headcount. One such organisation is Telkom, which bi-annually embarks on large-scale retrenchments. Service organisations …
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Impact of varying service recovery attributes on outcomes in process-based and outcome-based service failure : an empirical examination
Service recovery is the response of the service provider to a failed service experience. Failed service is the specific event that occurs when service providers do not fulfil the promise to their customers. To regain lost customer support, service organisations need to overcome the negative impact …
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