Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 20 of 60 for “"service operations"”.
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Essays on Service Operations Management
… dissertation studies three different problems service firms can face. The first chapter looks at the optimal way to price reservations and services when customers make reservations in advance, while they are uncertain about the future value of service, to avoid waiting on the day of service. We …
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Data-driven System Design in Service Operations
The service industry has become an increasingly important component in the world's economy. Simultaneously, the data collected from service systems has grown rapidly in both size and complexity due to the rapid spread of information technology, providing new opportunities and challenges for …
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A Comparative Engineering Analysis of Food Service Operations
The purpose of the study was to measure objectively the effectiveness of the a la carte and scramble systems in each of the three Central Washington State College dining halls--East Holmes, West Holmes, and the Commons. No data at this time were available for the new system as it pertains to the …
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Improving project management planning and control in service operations environment.
… in different types of projects as building new services, process improvement, etc. This research has focused on service sector in attempt to improve project management planning and control activities. The research is concerned with improving the planning and control of software development …
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Planning and Scheduling of Complex, High Value-Added Service Operations
… steps of evaluating resource planning for service operations in which the client is a direct resource in the service system. First, this research examines the effects of client involvement on resource planning decisions when a service firm is faced with efficiency and quality …
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Modeling process and information systems: leveraging technology to improve service operations
This thesis considers the relationship between service quality, operational flow and technological integration through process modeling methodologies. Mixed methods research is presented in a series of process improvement case studies which incorporate Lean and Total Quality Management (TQM) …
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Essays on Service Operations with Strategic Customers and Innovative Business Models
<p>This dissertation studies operations management problems in service operations and supply chains, analyzing the impact of strategic customers and disruptive technologies. We investigate three problems, and insights from the study of each one illuminate the effect of information and/or strategic …
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Chefs' perceptions of convenience food products in university food service operations
… of adopting convenience food products in food-service operations include: savings in time and costs, better portion and cost control, ease of training and evaluation, superior customer relationships through product consistency, increased safety, ease of storage, and added eye appeal. On the …
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Principal-agent alignment and relational incentive contracts in high-performance service operations
… focuses on the creation of a high-performance service operations organization. As organizations increasingly compete on service quality, increased attention has been given to measuring, tracking, and improving customer satisfaction. This thesis 1) provides a novel framework for service quality …
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Algorithms for discrete, non-linear and robust optimization problems with applications in scheduling and service operations
… appointment scheduling problem arises in many service operations, for example health care. For each job, we are given its minimum and maximum possible execution times. The objective is to find an appointment schedule for which the cost in the worst case scenario of the realization of the …
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Efficient web services discovery and composition
… cross discipline area for distributed computing, Service-Oriented Computing (SOC) paradigm promises to bridge the gap between Business Services and IT Services, enable technology to help people perform business processes more efficiently and effectively, and enable businesses and organizations to …
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Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
… challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a framework for formulating e-banking strategies …
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Design and Analysis of Algorithms for Efficient Location and Service Management in Mobile Wireless Systems
… networks, namely, location management and service management. We address this research issue by considering three topics: location management, service management, and integrated location and service management. A location management scheme must effectively and efficiently handle both user …
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Dynamic pricing in shared mobility on demand service and its social impacts
… problem of shared mobility on demand service operations, and investigate the impact of such operations on performance of transportation system with a carefully designed case study. It is shown that our approach can generate much more profit than other basic strategies, though it has …
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Field deployment process transformation in IBM PC services
Field service, as an important focus area of service operations, has increasingly become a critical component of the overall service offering by high-tech enterprises. Enhancing productivity by optimizing field services could bring significant benefits to the organization. This thesis investigates …
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Reducing Learning Object Inspection/Evaluation Costs in Instructional Design
… models and their application have evolved, service operations models such as instructional design models and especially their application are evolving. This dissertation reviews these changes in manufacturing models and associated service operations models in order to examine how these …
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RESEARCH ON URBAN TRANSIT RELIABILITY USING SMART CARD DATA
… application of smart card data in understanding service operations and enhancing transit reliability by conducting extensive analyses and constructing realistic models. With a particular focus on real-world problems faced by transit agencies and operators, this thesis follows a sequential …
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Automation of the Client Side of Web Services Using PHP
<p>Web Services have been the dominant technology in business integration and implementation of service oriented architectures. PHP is a server-side language popular for development of applications. A significant advantage of PHP is its light weight development for feature-rich web applications. …
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Organizational analysis of Food Service Management
… of COMFISCS and the inability for NAVSUP Food Service (SUP 05) to directly coordinate with teams in the seven different assigned regions. This separation has raised difficulties for SUP 05 to gauge the effectiveness of training, budgeting, team make-up, fleet trends, policy implementation and …
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Assessing Aptitude: A Critical Analysis of the Effectiveness of HRM Competency Frameworks in Civil Service Recruitment, Selection, Retention and Promotion.
… across various sectors. Within the UK Civil Service, where the recruitment, retention, and promotion of talent are pivotal for effective governance, the implementation of competency frameworks holds particular relevance. This dissertation aims to critically evaluate the effectiveness of HRM …
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