Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 10 of 10 for “"service firm"”.
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Using a productivity measurement model to drive gainsharing
… research shows how a state-of-the-art, plant and firm level, productivity measurement model, the Total Factor Productivity Measurement Model (TFPMM) can be used to drive an organization's gainsharing effort. The TFPMM uses accounting data from actual operations to isolate the dollar effects on …
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Planning and Scheduling of Complex, High Value-Added Service Operations
… steps of evaluating resource planning for service operations in which the client is a direct resource in the service system. First, this research examines the effects of client involvement on resource planning decisions when a service firm is faced with efficiency and quality …
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Customer-driven innovation within U.S. business services and its impact on firm performance
… the innovative performance of 206 U.S. business service firms. Undeniably, a need exists for better comprehension of the service sector of developed economies. This research takes a unique view by applying a synthesis approach to studying innovation and attempts to build under a proposed …
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Online identifiers in everyday life
… for managing identifiers in two large consumer services. The exploratory study examines how individuals use online identifiers to segment and integrate aspects of their lives. The first population is drawn from employees of a financial service firm with substantial constraints on communication …
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Relationship marketing's positive impact on successful new industrial services
Collaborating with a client-partner during new service development (NSD), a phenomenon seen more and more often, has certain advantages for the industrial services provider. Among them is the ability to reduce risk of service failure by developing the new service to meet the client-partner's …
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Understanding account management in professional services relationships. Conceptualising a value framework of account management from client and professional perspective in the audit, tax and management consultancy industry.
… centre stage in the delivery of professional services and the role of account management has received little research attention. This thesis concerns the value of account management in professional service relationships in the audit, tax and management consultancy industry, contextualising the …
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Essays on Service Operations Management
… dissertation studies three different problems service firms can face. The first chapter looks at the optimal way to price reservations and services when customers make reservations in advance, while they are uncertain about the future value of service, to avoid waiting on the day of service. We …
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Three Essays on Dynamic Pricing and Resource Allocation
… and game theory to study the behavior of firms in different competitive and non-competitive settings. We develop dynamic programming models that account for pricing and resource allocation decisions of firms in such settings. In Chapter 2, we focus on the resource allocation problem of a …
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A Causal Model of Linkages between Environment and Organizational Structure, and Its Performance Implications in International Service Distribution: An Empirical Study of Restaurant and Hotel Industry
This research develops and tests a model of the service unit ownership and control patterns used by international service companies. The main purpose of this study is to investigate trivariate causal relationships among environmental factors, organizational structure, and perceived performance in …
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Implementace systému Total Quality Managementu v malé nebo středně velké společnosti poskytující služby
… zdrojů. Na rozdíl od výrobní společnosti u firmy poskytující služby není vždy proveditelné zcela standardizovat výstupy, proto efektivita společnosti je závislá na optimalizaci vnitrofiremních procesů a přesném vymezení rolí u jednotlivých pozic. Principy Total Quality Managementu aplikované …