Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 20 of 39 for “"service evaluation"”.
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Statistical issues in service evaluation – a case of intermediate care
… issues that are commonly associated with evaluations of services for older people with a view to establishing the most appropriate methods of addressing them. This goal was achieved in two stages. In the first stage, a comprehensive literature review of studies that have reported such …
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The experiences of men receiving results of a prostate biopsy: a service evaluation
… is communicated is paramount. This thesis is an evaluation of a service that enables men to telephone for the result of their prostate biopsy. The service has evolved over time initiated by patients need to know quickly whether or not they have cancer. Current guidance recommends that a cancer …
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The impact of service providers' emotional displays on service evaluation : evidence of emotional contagion
… Six, a model of the emotion system of the service encounter is developed. In part, it represents a conceptualization and a substantial and substantive extension of Hochschild's (1983a) work on emotional labor . The model not only accounts for the emotional reactions of consumers to the …
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Long-term In-service Evaluation of Two Bridges Designed with Fiber-Reinforced Polymer Girders
… located in Blacksburg, Virginia, has been in service for six years. Meanwhile, the Route 601 Bridge, located in Sugar Grove, Virginia, has been in service for two years. Researchers have conducted load tests at both bridges to determine if their performance has changed during their respective …
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Product and service intangibility : a study of its dimensions and consequences on product/service evaluation
… and has associated it almost exclusively with services. The objectives of the study were to show that intangibility is rather a subjective, multidimensional construct and that it influences product/service evaluations. A review of the literature about intangibility and its potential …
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Qualitative service evaluation of interventions aimed at improving the maternal and infant nutrition of disadvantaged populations
… of childbearing age and antenatal and postpartum services for mothers living in deprived areas.<br/>To evaluate service users’, from deprived areas, perceptions of a maternal weight management programme and practical food skills interventions, a qualitative evaluation was undertaken to inform the …
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The role of ethnicity in consumer evaluation of services : a study of retail banking in the UK
… ethnicity in shaping consumers' perceptions of service in the context of retail banking. This study employed a qualitative exploratory approach, and adopted an interpretative and subjective stance with emphasis on meaning and experience. Data were collected from 30 individuals via in-depth …
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Predictors of Distress and Coping in Children with Unusual Experiences: the Role of Stigma and Appraisal
… Discrimination Act 2005; NICE, 2011). This service evaluation describes the introduction of a coping strategies group delivered to clients on the waiting list for individual therapy at an outpatient psychology service for adults with learning disabilities in Lewisham. Results, …
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The effect of microstructure on the fatigue and fracture properties of vintage power rotor steels
… rotor that was retired from power plant service. As part of normal maintenance, a periodic inspection by non-destructive evaluation (NDE) is performed to determine if flaws have developed, or progressed from pre-existing conditions, that exceed safe limits for operation. In 2008, after …
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The schoolwide implementation of Schools Attuned, a professional development program dedicated to meeting the needs of diverse learners
… the distribution of a questionnaire, an in-service evaluation, and conducting an open-forum discussion group with a sample of the population that represented the teaching faculty, the study also defined effective strategies that should accompany the implementation of school-wide …
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Prognostication and disease monitoring in fibrotic interstitial lung disease
… and disease monitoring of f-ILD. A UK-wide service evaluation was performed to explore the use of nintedanib in the treatment of PPF and the criteria used for PPF diagnosis. The role of qCT was then explored in both retrospective and prospective methodology. Finally, two proof of concept …
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Long-term Follow-up Following Traumatic Brain Injury: Contextual Understanding and Technology-led Solutions
… solutions to improve the delivery of services. This led to the second project, a comprehensive scoping exercise to map the current evidence base for follow-up technologies used globally in the monitoring of outcomes following TBI. The third and final project was informed by the …
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Determinants of customer satisfaction toward mobile banking : a case study of Bank Khartoum in Sudan
… of customer satisfaction toward mobile banking services at the Bank of Khartoum in Sudan. To achieve this, a structured questionnaire was used with 300 respondents, while 266 were usable for analysis, with an 88.7% response rate. The research employed SEM-PLS to estimate the data. The findings …
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Evaluating Digital Health Technologies to Advance Parkinson's Disease Care
… motor and non-motor symptoms (NMS). Current PD service provision does not meet the needs of patients, and puts pressure on services with limited capacity. Digital Health Technologies (DHTs), including body-worn sensors and portable devices, may provide advantages, by enabling continual and …
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The evaluation of mental health buildings
… this thesis is to clarify the nature and role of evaluation of mental health buildings, and to make recommendations about the design of mental health buildings and about how they should be evaluated. Reference is made to examples of evaluation work, in particular to work carried out under the …
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A qualitative study to investigate service user experience of participating in research
Service user and carer involvement in research and health services is mandated by policy and has been taken up with different degrees of success in the NHS. This study employs a phenomenological approach to consider the service user and carer experience of participating in a service evaluation of a …
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Understanding human mobility patterns from digital traces
… bus GPS records to evaluate transit service. The analysis under such data scarcity requires careful data handling. This thesis demonstrates that how the data pre-processing procedure, namely map-matching and kernel density estimation, step by step turns the raw GPS data into …
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Using automatically collected data to improve the bus service planning process
… of customers, and (3) conduct more systematic service evaluation processes. While many transit agencies have adopted these data collection technologies, many have not modified their service planning processes to reflect the full advantages of automated data systems. This thesis evaluates the …
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