Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 13 of 13 for “"service efficiency"”.
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Modes of governance and public service efficiency
… between modes of governance and public service efficiency. We argue that different modes of governance yield different levels of efficiency depending on the nature and scale of the transactions upon which they are deployed. The experience of OECD countries is used to examine the effects …
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Analysis of Staff Scheduling Effect on Hospitality Staffing Service Efficiency During High-Occupancy Conditions Using Discrete Event Simulation (DES)
<p>This study utilized discrete event simulation (DES) in order to optimize the staff scheduling within the housekeeping department for hotel operation during high-occupancy conditions. High-occupancy situations within hotels occur during peak season times in which guests occupy a greater number of …
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The Effects of using Artificial Intelligence Facilities in Building Harmonious Communities in Property Management in Hong Kong and China
… traditional human-led property management services in terms of service efficiency. The finding is positive and the theory of “Building Harmonious Communities with AI Facilities in Property Management in Hong Kong” is established in Study 1. Study 2 and Study 3 aims to testify the hypotheses …
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Improving public sector performance through standardized human capital performance measurement & reporting
… performance measurement and reporting to improve service efficiency, effectiveness, and impactfulness. This study examined recent research to see if there were common human capital performance indicators and performance reporting systems that could form the basis of standardized measurement and …
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Sustainable transport at MIT : improving area bus services
… Habit Survey and information regarding local bus services as guides, this report analyzes the existing transportation options available to MIT students, staff, and faculty. People are grouped by mode choice depending on whether they commute using public transit or private MIT shuttle service, …
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Factors contributing to children missing doses of Expanded Program on Immunization in Vhembe District, Thulamela Municipality
… and mortality. There is free immunisation services available through the Expanded Programme on Immunisation (EPI), despite this, many children fail to complete the recommended vaccination schedule. This study aimed to explore caregiver-related factors contributing to children missing EPI …
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Impact analysis of MBTA 2009 Key Bus Route Initiative program
… Bay Transit Agency (MBTA) has the stated service objectives of customer service excellence, accessibility, reliability, and state-of-the-art technology. Over the last few years, the MBTA has been concerned about a possible decline in bus service quality. In response, the MBTA launched the …
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Supporting the operational performance management of public service systems during slow-onset disasters
… which diversify amounts and types of public service needs. Understanding the varying needs of communities that rely on government services helps decision-makers allocate limited resources properly during crises to maintain effective, efficient, and equitable service provision across the …
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An Assessment of the Internet's Potential in Enhancing Consumer Relationships
… level of which online features, such as customer service efficiency, ease of navigation, information quality, personalization and online community would be implemented on firms' Web sites. In addition, older and welleducated users, more experienced as well as users who are involved in higher risk …
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Value of information in dispatching shared autonomous mobility-on-demand systems : a simulation framework
… of hailing, ease of transactions, and economic efficiency of crowd-sourcing the rides have made these services very attractive today. It is anticipated that autonomous vehicle (AV) technology may further improve the economics of such services by reducing the operational costs. The design and …
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The Dynamics of the Impacts of Automated Vehicles: Urban Form, Mode Choice, and Energy Demand Distribution
… company, has recently opened the self-driving service to the public. The advancement in this emerging mobility option also drives transportation reasearchers and urban planners to conduct automated vehicle-related research, especially to gain insights on the impact of automated vehicles (AVs) …
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Health systems appraisal of a primary health care services appointment system in Cape Town
… with their waiting times at public health services in Cape Town (3-6). In order to reduce waiting times and improve service efficiency, some community health centres (CHCs) in Cape Town have implemented a booking/appointment system which hitherto has been lacking. As part of an evaluative …
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A Preliminary Examination of Data Envelopment Analysis for Prioritizing Improvements of a Set of Independent Four Way Signalized Intersections in a Region
… steps. The first is to determine the level of service at which the intersection is performing. Level of Service (LOS) is based on the average delay per vehicle that gets past the particular intersection under consideration. The second step is to do a capacity analysis. This considers the number …