Global ETD Search
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Showing 1 to 1 of 1 for “"service climate; antecedents; service firms; emerging markets"”.
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Antecedents of service climate: local vs. foreign service firms in an emerging market context.
Service climate has attracted attention from both academics and practitioners in recent years. However, there exist two major research gaps in this literature domain. First, service climate research to date has predominantly focused on its outcomes, with few studies investigating its antecedents. …