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Showing 1 to 2 of 2 for “"server behavior"”.
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Customer Perceptions of Restaurant Cleanliness: A Cross Cultural Study
… researchers have also included items related to server's appearance. In other studies, overall images of a restaurant were used to evaluate its cleanliness. This study attempts to investigate the customers' perceptions of restaurant cleanliness. Understanding what customers consider when they …
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Service behaviors and time preferences of rural and urban restaurant customers
… markets want the same thing from a restaurant server? While researchers have stressed the importance of sub-culture and made the call for empirical research, few studies have incorporated sub-culture into their research, especially within the hospitality industry. Empirically measuring the …