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Showing 1 to 4 of 4 for “"library service quality"”.
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User perception of academic library service quality and value: the case of the Ghana Institute of Journalism and Ashesi University College libraries
This study explored the users' perception of the service quality and value of the libraries of the Ghana Institute of Journalism (GIJ) and Ashesi University College (AUC). Concepts like value, impact, quality, academic library service quality formed the conceptual framework of the study. The study …
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An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success
This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments …
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Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.
… study was to explore students' perceptions of library services offered at Walters State Community College. This research involved LibQUAL+<sup>™</sup>, a nationally known academic library assessment instrument that measures three dimensions on a scale of approximately 22 aspects of service, …
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A High-quality Digital Library Supporting Computing Education: The Ensemble Approach
… and the reuse of resources. Such a digital library should meet defined quality dimensions in the 5S (Societies, Scenarios, Spaces, Structures, Streams) framework - including completeness, consistency, efficiency, extensibility, and reliability - to ensure that a good quality DL is built. In …