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Showing 1 to 2 of 2 for “"intercultural service encounters"”.
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Emotional labor in intercultural service encounters: An experience sampling study
… surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a provider from …
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A global mind, a joy forever: The role of intercultural competences in intercultural service encounters in the hotel sector
Contains fulltext : 133725.pdf (Publisher’s version ) (Open Access)