Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
Results
Showing 1 to 12 of 12 for “"hospitality employees"”.
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Pro-environmental behaviours of hospitality employees : a practice theory approach
… The present thesis analyses PEBs of hotel employees through the lens of social practice theory. Practices that collectively constitute the hospitality food cycle were examined, and a practice change was initiated. Two large, 5-star hotels were selected based on criterion sampling. …
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An investigation of antecedents of knowledge management among hospitality employees, with the focus on human factors, related to leaders and subordinates.
… knowledge management (KM) among front line hospitality employees. For this purpose, this study investigates knowledge oriented leadership (KOL), supervisory orientations, and Leader Member Exchange (LMX), as antecedents of KM. This thesis also examines the mediating effect of employee work …
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An Appreciative Inquiry into Employee Retention in Hospitality
… has been a longstanding challenge for the hospitality industry. The current body of literature robustly discusses these challenges and their underlying causes. However, less attention has been paid to the development of retention strategies that incorporate employee and leader perspectives, …
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Emotional labour and employee well-being in the hospitality industry
… well-being using a sample of South African hospitality employees (N =136). Exploratory factor analysis differentiated between three distinct emotional labour dimensions: surface acting, deep acting, and naturally felt expression. Controlling for the influence of positive affectivity and …
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Job characteristics and self-efficacy as predictors of organizational commitment
… commitment. Data were collected from 177 hospitality employees at four hospitality companies. Predictive effects were found between job characteristics (overall and two of the dimensions) and organizational commitment. The hypothesized directional outcomes of the interaction of job …
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An assessment of a motivational environment as viewed by dealers in the casino industry
… to previous studies of general industry and hospitality employees. Dealers exhibited different attitudes than employees of previous studies. Recommendations of how to improve the motivational working environment of the dealers are included.
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Motivation and negative discretionary effort among casino slot floor-persons
… similar studies on casino table games dealers, hospitality employees, and general industry employees. Slot floor-persons were shown to have the same motivational and satisfaction needs as table games dealers, but different ones from hospitality and general industry workers. Suggestions are …
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Exploring emotional intelligence: a study of Vietnamese hotel workers.
… importance of Emotional Intelligence (EI) in the hospitality industry. Hospitality employees are required to regulate their emotions effectively during face-to-face interactions with customers, which forms a crucial part of the experience. Research on EI in hospitality are predominantly …
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The Importance of Error Management in Hospitality Organizations:Evidences from Error Management Culture and Error Tolerance
… to be effective managerial tools that shape employees’ positive job attitudes and behaviors. However, there is a dearth of research that helps better understanding the emotional and cognitive underlying mechanisms linking error management practices and employees’ work performance, especially …
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The Role of Corporate Digital Responsibility in Hospitality: Driving Enhanced Firm Performance and Perceptions of Justice
The hospitality industry faces growing consumer concerns about the ethical implications and fairness of digital technologies and data usage, as well as risks to data privacy. In light of these concerns, the concept of corporate digital responsibility (CDR) emerged as part of organizations’ …
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HR and Candidate Perspectives on AI-driven Recruitment in the UK Hospitality Sector: Benefits, Challenges, and Future Directions
… investigates the perspectives held by HR and hospitality professionals on the use of AI-driven recruitment in the UK hospitality industry. Through the analysis of both empirical research and existing available data, it has been possible to understand further the benefits, challenges, and …
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The benefit of social recruiting in the Hawke’s Bay hospitality industry
… benefits of social recruiting in the Hawke's Bay hospitality industry by examining the social media use of hospitality students, employers, and employees as it relates to promoting job opportunities in the Hawke's Bay hospitality industry. Social recruiting and its increasing importance in …