Global ETD Search
Search theses and dissertations gathered from participating repositories worldwide. Every result links back to the library that holds it. No account is needed.
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Showing 1 to 3 of 3 for “"helpdesk support"”.
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Successful Digitalization of Workplaces: How Social Support Increases Change-Process and Technology-Related Employee Outcomes
… et al., 2010; Parker & Grote, 2022). Social support describes the provision of psychological or material resources from one individual (e.g., organizational actors designing the change) to another (e.g., the employee) in a social relationship during times of need (Jolly et al., 2021). To help …
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Helpdesking: Knowing and learning in IT support practices
… work practices and teamwork are organized. In IT helpdesk work, which is the object of study in this thesis, challenges including dissemination of information, keeping up-to-date with technological changes and coordi- nation of people and tasks have been identified as critical. The aim of this …
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When UTAUT2 meets design thinking mindset: Exploring e-learning champions? Adoption of blended learning at EMU
… staff training programs and help desk support, uptake differs considerably across contexts (Mohan et al., 2020) and scholars (Sherman & Howard, 2012; Taherdoost, 2018) suggest that motivation is at the core of technology acceptance. This study seeks to understand the factors motivating …